Heads Up: Problem with Pro/Fit

I'm finally on the homestretch of my restoration and was hoping to send my 67 Satty convertible to the Mopar show in Ocala at the Garlits museum in about 8 or 9 days. I ordered a new convertible boot from Pro/Fit out of Alabama on September 21st, which should have been plenty of time for delivery. Turns out Pro/Fit charged my card upon order (which is not ethical) and they didn't tell me they sent the order to another vendor without giving me any estimate on the delivery. When my restorer indicated the boot was not delivered yet, I chased it down and was told it would not be SHIPPED before October 28th. I said that was not acceptable and the best they could give me was October 24th and, when asked, they said the vendor would not expedite shipping to me even if I paid extra. The 24th came and went and Pro/Fit can't tell me if the boot has been shipped yet. I'm furious and just want to give a heads up to anyone considering using them to keep this experience in mind. I did use them for my carpet, but that was not under a time crunch--carpet is okay (no big deal--nothing to write home about and I didn't track how long it took to get there). This, however, is problematic--five weeks after charging me and not being able to track delivery is inexcusable.

Here's an update to my earlier post from this morning... Libby left me a voicemail message indicating Amy had told me the boot would be shipped out Monday (it sounded like she meant next Monday 10/31 even though I have email saying 10/24, which came and went and follow up email saying they didn't know). She said if that wasn't okay, I could get a refund. Note that there's no guarantee that a 10/31 shipment would get it to me in time for the show over the weekend from wherever it's coming from and there's no guarantee when it gets here that it will be perfect, but we can only hope for the best that it is. However, I don't think I'm getting it at all now.

When I called back to explain a refund doesn't help me--I've got too much money and time into the car and I need the boot, Libby got mad at me and hung up on me after saying she was going to issue me a refund. Rather than just be professional and explain the shipping status of the order, she wanted to discuss how she had no control over when they charge the orders to the customer's credit cards. I simply stated that maybe she should discuss it with whoever was responsible for the website because other vendors do not do that until items are shipped because sometimes backordered items never come in and then there is no problem with crediting for stuff that is discontinued etc. She wouldn't get off it and she wouldn't let me explain to her that other vendors don't do that (I actually had to call Layson's this summer to give them a new card number because my card got hacked between ordering and when a backorder came in stock--so when someone says they have to automatically charge your card when the order is made, it's a load of crap). She wanted to argue with me and I just wanted information so when she said she had no control over the business, I said maybe she shouldn't be in business, which pissed her off. My bad, but in reality, if she's that unprofessional, it's just as well. Lesson learned here--if you do business with Pro/Fit--or any other vendor--that doesn't indicate right away that an item is in stock and ready to ship, ask when the item is going to be available and be shipped if you have a deadline. (You might ask where it's coming from too--overseas items could take longer than expected--this was not the case here.)

Bummer, did you try these guys, expidite. good luck.
www.convertibletopguys.com/convertible/804/1967-70-Plymouth-Belvedere-GTX-Roadrunner-Satellite