Even the best screw up ( LEGENDARY AUTO INTERIORS )

dave5237 · Apr 15, 2012

One problem after another. So I pop in my seats in after painstakingly covering these myself. THE LEFT BELT ALIGNMENT FROM TOP COVER TO BOTTOM IS PERFECT. THE RIGHT HAND SIDE IS OFF 1 3/8 OFF. THEY DID NOT STITCH THE TOP COVER TO THE SAME DIMENSIONS AS THE BOTTOM. These were custom made. I am done with the front buckets and HOW ARE THEY GOING TO MATCH THE DIE COLOR. ITS ALWAYS SOMETHING.

Propwash · Apr 15, 2012

Mannnn....Sorry to hear it. I would send it back and demand a new cover as well as at least an in store credit for your labor. Jeeshh!!

Good luck!

dave5237 · Apr 16, 2012

Propwash said:
Mannnn....Sorry to hear it. I would send it back and demand a new cover as well as at least an in store credit for your labor. Jeeshh!!

Good luck!

Yeah. I called them up today and thank god they are 40 minutes away. I will have to bring them to them. Paid 1k for those covers and I installed them myself. Maybe that's why I fought them on. Because they were short. Took them 8 weeks to make em. I will keep everyone posted because I raved about that company.

Kerplunk · May 1, 2012

I had a lot of issues with mine too. I was expecting them to be perfect, I guess I expected too much. The pleats where different sizes and the stitching didn't even match their chalk lines. I even had some stitching come away from the bottom. I called them and emailed them photos, they wanted my to take it off and ship it back to them, but I'm in Canada and it would have been $$ to send them back.

They look good in the car but definitely not restoration quality.

dave5237 · May 3, 2012

Kerplunk said:
I had a lot of issues with mine too. I was expecting them to be perfect, I guess I expected too much. The pleats where different sizes and the stitching didn't even match their chalk lines. I even had some stitching come away from the bottom. I called them and emailed them photos, they wanted my to take it off and ship it back to them, but I'm in Canada and it would have been $$ to send them back.

They look good in the car but definitely not restoration quality.

I am sorry to hear about that. They should be perfect. I paid $1100 dollars for mine ( I installed them to save money ). I dropped mine back off to there shop three weeks ago and have called several times to find the status out on them and they have not returned my call. I used to rave about them but there customer service is starting to suck.

HawkRod · May 3, 2012

I have to agree about their poor customer service.

I bought seats for my 73 Roadrunner around 1992. About 5 years ago, I had a couple of button tops come off. I called to buy replacements and they kindly told me they would give them to me. But FOR FOUR YEARS I CALLED frequently and finally begged them to let me BUY some so I could get them. Always NOTHING. I wasn't until I made a fuss at Carlisle that I finally got my buttons.

Now, just about 6 weeks ago the drivers seat suffered a catastrophic rip in the seam. I have emailed them several times and have gotten NO RESPONSE.

If I was a pain in the a$$ and demanding free covers, I could understand. But I am merely contacting them to try and determine my best method to get the seat fixed or replaced.

AT LEAST CONTACT ME BACK!!! :angryfire::angryfire::angryfire:

MarPar · May 3, 2012

Damn Dave...i've only heard good things bout legendary.

it sucks to hear about your BS experience with them.

been thinkin of buy some bits and pieces for da GTX'er, but haven't pulled the trigger quite yet, and now im def. going to hold off to see what happens.

legendary supposed to be worth the $$$, but they're not showin' it so far.

hope it works out in the end for ya!! Mario

rhelwood · May 5, 2012

My question is, Who else sells full Interiors for the B-Body? I am looking for a full interior and did not think I had a choice.

MoparMitch · May 5, 2012

Dave, Sorry to hear about your dilema. I bought a complete interior for the 68 Chicken almost 10 years ago from Ledgendary.when I first bought the car. I mean all of it!! Seat covers ,door panels , carpet ,weatherstriping etc. I sat in boxes here for 10 years , untill this past month , when I paid an upholsterer to do the seats. Thank God it all fits and is done right. I mean what recourse would I have after all that time? Good news for me was I only paid 1200.00 for all that then. Anyhow, I have always heard just good things about Legendary. Stay at it , I'm sure they will satisfy you if you push them hard enough. Check my interior at the resto thread Golden Rotisserie Chicken.

dave5237 · May 5, 2012

MarPar said:
Damn Dave...i've only heard good things bout legendary.

it sucks to hear about your BS experience with them.

been thinkin of buy some bits and pieces for da GTX'er, but haven't pulled the trigger quite yet, and now im def. going to hold off to see what happens.

legendary supposed to be worth the $$$, but they're not showin' it so far.

hope it works out in the end for ya!! Mario

Thanks everyone. Well they finally left a message on my recorder and says they are working with the pattern ( I HOPE THERE MAKING CHANGES TO THERE PATTERN BECAUSE SOMETHING IS WRONG WITH THERES ). They told me it would be at least 2 weeks. I guess there making all new bench back seats. We will see and will keep you all posted.

dave5237 · May 5, 2012

rhelwood said:
My question is, Who else sells full Interiors for the B-Body? I am looking for a full interior and did not think I had a choice.

I think PUI Interiors but I heard there quality is not so good. I DONT THINK THERE IS ANYBODY ELSE. AS LONG AS THEY MAKE IT RIGHT. I WOULD GO WITH LEGENDARY.

HawkRod · May 11, 2012

hsorman said:
I have to agree about their poor customer service.

I bought seats for my 73 Roadrunner around 1992. About 5 years ago, I had a couple of button tops come off. I called to buy replacements and they kindly told me they would give them to me. But FOR FOUR YEARS I CALLED frequently and finally begged them to let me BUY some so I could get them. Always NOTHING. I wasn't until I made a fuss at Carlisle that I finally got my buttons.

Now, just about 6 weeks ago the drivers seat suffered a catastrophic rip in the seam. I have emailed them several times and have gotten NO RESPONSE.

If I was a pain in the a$$ and demanding free covers, I could understand. But I am merely contacting them to try and determine my best method to get the seat fixed or replaced.

AT LEAST CONTACT ME BACK!!! :angryfire::angryfire::angryfire:

Update: So I called Legendary several times but never got a call back. Finally, I connected in to the sales department rather than the service department. Once I spoke to a live person I got some help - bought a replacement bottom for the drivers seat - $93.

I am happy I finally got resolution to this and avoided having to pay for a full set of seat covers. However, I'm still a bit miffed that I didn't even get the courtesy of a return call or email....

wannadrag · May 11, 2012

dave5237 said:
I think PUI Interiors but I heard there quality is not so good. I DONT THINK THERE IS ANYBODY ELSE. AS LONG AS THEY MAKE IT RIGHT. I WOULD GO WITH LEGENDARY.

I have used the PUI stuff many times in the brand X cars.The cover itself is much thinner then the Legendary stuff but the fit and look is excellent on the PUI.

Guessing the stuff that PG sells is PUI also.

ChargerPilot · May 11, 2012

hsorman said:
I have to agree about their poor customer service.

Had bad luck with them too.

dave5237 · May 12, 2012

hsorman said:
Update: So I called Legendary several times but never got a call back. Finally, I connected in to the sales department rather than the service department. Once I spoke to a live person I got some help - bought a replacement bottom for the drivers seat - $93.

I am happy I finally got resolution to this and avoided having to pay for a full set of seat covers. However, I'm still a bit miffed that I didn't even get the courtesy of a return call or email....

Glad to hear you got it settled. I am waiting on mine.

HawkRod · May 13, 2012

dave5237 said:
Glad to hear you got it settled. I am waiting on mine.

Dave,

Good luck with your covers. It seems that it is hard to get a hold of the right person at Legendary, and that can be frustrating. However, once you do and they work on the issue, they seem to come through.

Since you now have an acknowledgement that they are working on the covers, I am hopeful they will come out fine.

Good luck and keep us posted!

Hawk

lail1985 · May 23, 2012

Even the best, Stand behind their Products

Hello all you mopar fans.My name is Ron I am the technical advisor here @ Legendary Auto Interiors and have been with the company since 1987.I thought I might share some insight with everyone here on your forum.We all here @ Legendary Auto Interiors strive to provide the best interiors and best customer service in the industry.We take great pride in every piece which leaves our manufacturing facility. If the any of our products can be improved we make every effort to make the necessary changes.In this case the rear seat bottom needed some minor changes to the master patterns.New covers have been remade and installed. I have provided some pictures of the corrected problem with Daves seat.I am sure Dave will be pleased with the results.Remember @ Legendary Auto interiors,"There really is a difference "

Kerplunk · May 23, 2012

Ron, While I am happy for Dave, looks like you have done a great job and they look miles better than the covers in my Belvedere maybe you should revisit the 67 Belvedere covers to see if that master pattern should be adjusted too. If mine last a season I think I'll be lucky, the stitching is coming apart on a bunch of places and it would be nice if the pleats were equal in size. Very disappointed.

Propwash · May 23, 2012

Wow Lail1985....quite the salesman..lol. Product looks great. Just to give legendary a pad on the back, all my cars, including the ones I have now have legendary interiors in them and I have always been impressed. That includes the recent covers on my buckets for my '69 RR (below). Great to hear you guys are taking care of Dave and making sure you have a happy customer. Just doing that is going a heck of a lot further than a lot of other vendor's will do now days.

dfarmercse · May 23, 2012

Glad to that got it fixed, I will be needing seat covers for my 68 GTX in the near future

Dave F

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