I know it would Will. 30 years ago I could have lived with that, but in my old age I've gotten extremely **** about things looking 'right' for some reason.
Classic Industries - buyer beware
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I know it would Will. 30 years ago I could have lived with that, but in my old age I've gotten extremely **** about things looking 'right' for some reason.
D575
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Mr.SpeedFreak
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Anyone tried Tamraz on ebay?? I bought a lot of parts from them for my chevelle and had no problems at all, cheaper price, quick shipping nice looking parts. I noticed they also carry some 2nd gen Charger parts but their mopar parts could be another story ? :shruggy:
Hi Joel,
Please PM me and we will get this taken care of to your complete satisfaction.
Additionally, our merchandising team will conduct some research to determine why the ground strap is shorter than the one you needed. We will also open an investigation into how this call was handled. Our company philosophy is to provide the best customer service in the industry. If our customer service agent has missed the mark, we will take all necessary steps to correct it immediately.
By the way, I messaged you a while back to see if you still needed the turn signal switch for your B-Body. I don't think I ever received an answer about it. Please let me know if you still need it. I think we may have located a good source and I'd like to get one out to you to see what you think about it.
We joined this forum to build a rapport with the Mopar community. We value each and every one of our Mopar customers and are here for all of you whether it is a special request, product suggestion, question, or complaint. Your opinions are important to us. Please PM us here any time.
1965belvedere2
Well-Known Member
Ray
Getting on this forum and trying to fix the problems that your company had caused is a good thing. However for most of these guys, including myself, the damage is done.
Getting on this forum and trying to fix the problems that your company had caused is a good thing. However for most of these guys, including myself, the damage is done.
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Great to hear...
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Good to see someone is at least somewhat listening or somewhat paying attention... NOW maybe someone can actually do something too & not just talk about it... A bad rap is much harder to shake, than a good customer service reputation, is to keep, a bad rap, albeit deserving or not, it just spreads like a wild fire... A great business & customer service reputation with it's customers, will pay off in the long run, a bad reputation won't bring back customers, it will just drive them away to your competitors, even if they are more expensive, you will lose that customer for life... Even if it's only on a $7-$10 part.... That's my $0.02 cents
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Let's see if it's just lip service or not...
69redrunner
Well-Known Member
Hi 1965belevdere2,
We'd like to change your mind about that, so PM sent. Please check your inbox.
Ray,
I did send a response to your email regarding the turn signal switch saying that I had already boughten the correct one elsewhere. As far as this ground strap, I emailed you directly immediately after I talked to Don and was told he 'will have to get back to me'. That was on 7-18. After you didn't respond to my email and he wouldn't let me talk to a supervisor, I told him where he can stick his ground strap and I will post my good fortune with him on a car website. He said he didn't care. So after that and not getting a response from you I figured it doesn't matter to Classic Industries. Maybe Don and his supervisor would like to know what a $2 return shipping tag has cost his employer just from this one posting, although I don't think he really gives a damn anyway. These are the same kinds of issues I talked to you in regards to the turn signal switch and I had the same problem with some headrest bezels (this one was eventually reimbursed back to me). Bottom line is Classic is not doing a decent job of dealing with inferior products that they are selling and eventually people will shop somewhere else. There is no reason whatsoever that such a small issue like this has to be posted on the web to get the proper result, but I think others should know what is going on.
Hi Joel,
Thank you for the explanation. I'm sorry. I did not receive your message about the turn signal switch or the ground strap. I certainly would have responded to you right away about it as we take these issues very seriously here and we do care. An investigation has been opened into how this call was handled. The recorded call will be reviewed and appropriate measures taken to ensure correct procedures are followed in the future. Our Sales Director will be contacting you personally via phone to follow up. Our sincerest apologies. PM has been sent. Please PM me here should you require any additional assistance.
Thank you for the explanation. I'm sorry. I did not receive your message about the turn signal switch or the ground strap. I certainly would have responded to you right away about it as we take these issues very seriously here and we do care. An investigation has been opened into how this call was handled. The recorded call will be reviewed and appropriate measures taken to ensure correct procedures are followed in the future. Our Sales Director will be contacting you personally via phone to follow up. Our sincerest apologies. PM has been sent. Please PM me here should you require any additional assistance.
Hi Joel,
We are all very upset about how this was handled. Don, the call center agent, should have taken care of this on the spot. We have reviewed the call and agree that it was not handled appropriately. The Call Center Manager was never made aware of the issue. When you asked to speak to a Supervisor, he should have immediately to transfered the call. He did not follow company procedures and has been reprimanded for it. You will receive a call from Brian Levine, our Sales Director and he will get you taken care of appropriately and will also offer our sincerest apologies. We all hope we can make it up to you somehow.
In the meantime, We are trying to find out why this part is two inches too short. In the research we have done so far this morning, it looks like there are two versions that were used, a short one and a long one. We think it may be a situation where you have to measure your original to ensure you get the correct one. We'll do what we can to source the long ones, but at this time, we only have the short ones available. We are also going to update the catalog and the website with this new information regarding length.
Do you still need a turn signal switch? I think we may have found the correct ones.
Ray
________________________________________________________________________________________________
The latest pm from Ray. Hopefully it will get straightened out. Just for the record I don't believe I am that big of a pain in the ***, but this is not the first time it has happened to me with Classic. I have finally had enough and decided to share my experience with my Mopar buds on this site. The couple of bucks I am out is really no big deal, but the way the guys on the phone are treating customers is not the best. We all spend a tremendous amount of time and money restoring these old cars and really don't need any more added headaches that go along with this.
We are all very upset about how this was handled. Don, the call center agent, should have taken care of this on the spot. We have reviewed the call and agree that it was not handled appropriately. The Call Center Manager was never made aware of the issue. When you asked to speak to a Supervisor, he should have immediately to transfered the call. He did not follow company procedures and has been reprimanded for it. You will receive a call from Brian Levine, our Sales Director and he will get you taken care of appropriately and will also offer our sincerest apologies. We all hope we can make it up to you somehow.
In the meantime, We are trying to find out why this part is two inches too short. In the research we have done so far this morning, it looks like there are two versions that were used, a short one and a long one. We think it may be a situation where you have to measure your original to ensure you get the correct one. We'll do what we can to source the long ones, but at this time, we only have the short ones available. We are also going to update the catalog and the website with this new information regarding length.
Do you still need a turn signal switch? I think we may have found the correct ones.
Ray
________________________________________________________________________________________________
The latest pm from Ray. Hopefully it will get straightened out. Just for the record I don't believe I am that big of a pain in the ***, but this is not the first time it has happened to me with Classic. I have finally had enough and decided to share my experience with my Mopar buds on this site. The couple of bucks I am out is really no big deal, but the way the guys on the phone are treating customers is not the best. We all spend a tremendous amount of time and money restoring these old cars and really don't need any more added headaches that go along with this.
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theman440
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X2 - great customer service, I had an issue with Legendary Door panels I bought. They took care of me and I couln't be happier.
kdtjb
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Summit & Kegs are awesome, but Don't carry a lot of restoration parts. I just ordered the wrong size tires for my race car from Jegs, called them told them I screwed up. They said no problem, they would have the wrong ones picked up and send out the new ones.I told them I would pay the shipping back because it was 100% my fault, but they insisted on paying the fright. Made me feel guilty, but just think if they started to sell restoration stuff. All the others would have to step up or close there doors. Prices would go up across the board for sure, but the customer would always be right. I think I might have heard that somewhere before, have you? It might have been in a fictional place called America.
Propwash
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LOL...Hey Joel, at least you call it like you see it....and there's nothing wrong with that.
I've read enough here to last a long time. I too like Summit Racing. Based on the feedback, I WILL shop Classic Industries as well. The response and action taken reported here seems appropriate.
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Thanks for the warning....
Yup, Vans has done me good!
BPE
Bob Mazzolinni Racing
Mancinni Racing
Ted's
etc
PS: Has Classic "reached out" to you ?
oops!
Classic has contacted you....
That's a good sign....
Yup, Vans has done me good!
BPE
Bob Mazzolinni Racing
Mancinni Racing
Ted's
etc
PS: Has Classic "reached out" to you ?
oops!
Classic has contacted you....
That's a good sign....
hammond472
Well-Known Member
I have had nothing but problems with Vansautollc. First purchace was a set of vent window seals. I pulled my OEM ones and replaced them with there new ones and it was a mistake. They leak and look like they were cut out of the mold by a Cub Scout troop. My next purchace was a set of waterpump heater nipples and a ground strap for the fuel tank sending unit. I got a tracking # a week later saying that they had been accepted for shipment. Also they were supposed to combine shipping and when I emailed them about these problems they never emailed me back. Well I went to install the fuel tank ground strap and turns out it is the wrong one for my 67 Coronet It is too short and is tempered steel so it can not be bent like the original. There application chart says it is the right part. I tried to snap it on the fuel line and one of the tabs broke off. I emailed them tonight but doubt if they will even email me back lit alone replace the part. BUYER BEWARE CHEAP JUNK PARTS AND POOR CUSTOMER SERVICE!
I've read negative things about Vans before. I can say that I've only had positive experiences when I've been there. They're about 30 minutes from me. I'm guessing most people don't know that they are a local salvage yard who have gotten into selling restoration parts. Not a big operation, and probably have been self trained for the most part in running an internet business. Maybe that has something to do with the way they've been perceived by some. They've always been friendly and helpful to me when I've been there. One time the owner even showed me around their warehouse where the repop parts are stored. He's a Mopar guy for sure. Anyway, that's just my experience with them.
Roadrunner440-6
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Ditto! No problems here......Good transactions!
YY1
Well-Known Member
It's amazing to me that some people will risk losing a customer (possibly for life) and also the word of mouth reputation over $5!
Looks like this one's at least headed in the right direction, and could be an employee training issue.
Hopefully it works out.
Looks like this one's at least headed in the right direction, and could be an employee training issue.
Hopefully it works out.
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