I bought a laptop two weeks ago a Lenovo, which is the cheapest on Office Max sold. I have had two Toshibas and they were great. But they no longer carry them and only have Dells. I guess I should have thought this through but I went the cheap route and I'm now paying a price. This infernal machine has such a low volume that I can't sit at the table to hear it. I have to hold it close to my face to hear it. I called their tech line, and while the man (India) was trying to help he wanted a hundred and fifty dollars, from my Paypal to turn things on to improve the volume. I didn't get upset but I told him these things cost twice that price, and that I would rather shelve this and go buy a good one. Imagine, a company sells you something that doesn't perform right out of the box and they want to charge you to fix it. My semi little rant is off. Postscript: My Linda is good at figuring things out on computers. She has saved us many times in the past and is willing to make a go at it. I'm so lucky to have her on my side.