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Am I wrong?

67440chrg

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I had tires put on a car at Firestone about a year ago. While there I sat where I could watch them. When I saw them raise the hood I told the man at the desk that I was there for tires and to tell them to put the hood down. They acted offended and when I paid they asked me to initial a paper declining having them check everything. I think they should have to ask me if I want them to do anything I didnt ask for. About a week ago I ran over something and went back to have a tire replaced on the road hazard guarantee. I understood the prorating the tire. But they charged me for another guarantee for the new replacement tire.I think the same guarantee should carry over to the replacement tire. Am I wrong in thinking this.
 
For a purchased warranty, such as road hazzard, it only applies to the original item, not the replacement. You paid for the guaranty, they honored it and replaced the tire. While it would be nice to have it extended to the replacement, I wouldn't expect that to be the case.

Sometimes, and I had this happen with Optima, a manufacturers warranty is only good for the original item, and the replacement carries no warranty at all. That is one I don't agree with.
 
I had tires put on a car at Firestone about a year ago. While there I sat where I could watch them. When I saw them raise the hood I told the man at the desk that I was there for tires and to tell them to put the hood down. They acted offended and when I paid they asked me to initial a paper declining having them check everything. I think they should have to ask me if I want them to do anything I didnt ask for. About a week ago I ran over something and went back to have a tire replaced on the road hazard guarantee. I understood the prorating the tire. But they charged me for another guarantee for the new replacement tire.I think the same guarantee should carry over to the replacement tire. Am I wrong in thinking this.
This seems to be a trend, Harbor Freight does that to now. I use an Air Chisel about once a year. I buy one there and their extra guarantee, because the next time I need it its guaranteed not to work. I've always had that kind of luck with Air Chisels no matter what brand, so no need to spend a lot of money.
 
Once upon a time, you put brand new tires on your vehicle and the next day ran over something and ruined a side wall you were out of luck and had to pay to replace a tire.
I recently put new rubber`on my pickup. A few months later got a flat exactly at the edge of the tire. No can fix, my tire guy said but he got me a brand new replacement at no cost to me. I had no idea there was a road hazard clause.
 
Okay thanks I guess I am just old and grouchy.
FB_IMG_1557929506083.jpg

Me too
 
What irritates me with warranties on parts is they often don't cover labor and that's where most of the friggin costs are. New fuel pump went to **** on my Dakota part warrantied but not labor...have run into this **** on car parts numerous times.
 
What irritates me with warranties on parts is they often don't cover labor and that's where most of the friggin costs are. New fuel pump went to **** on my Dakota part warrantied but not labor...have run into this **** on car parts numerous times.
Unless you are dealing with a dealership that's about the way it goes. Here at my little shop, if I buy the parts and do the labor and it comes back even for a defective part, it's free. I have some customers that furnish their own parts. If the part goes bad once it leaves the shop they pay again.
 
What irritates me with warranties on parts is they often don't cover labor and that's where most of the friggin costs are. New fuel pump went to **** on my Dakota part warrantied but not labor...have run into this **** on car parts numerous times.

I hate to say it, but this one saves my rearend many, many times. Im a pro in mechanical and plumbing trades. I have no choice the materials a homeowner hands me, and says install it. Im not going to bother to convince you guys, but I do my absolute best in my field every single day to make sure my customers get their moneys worth. But lets face, manufacturers don't want to hear me telling them to make better products, nor do home centers want to hear me say sell better products. This is the world we live in, a world of cheese. The manufacturers a looking for a way out of responsibility, they are not going to pay labor credits, no way.
 
While there I sat where I could watch them. When I saw them raise the hood I told the man at the desk that I was there for tires and to tell them to put the hood down. They acted offended and when I paid they asked me to initial a paper declining having them check everything.
I too would be pissed off if they had done that to my car.

When you go to the Dentist, they don't look in your underwear.

That was just plain rude and being nosey bastages. Imagine if you were not there....would they have taken the car for a 'road test' ?
 
I hate to say it, but this one saves my rearend many, many times. Im a pro in mechanical and plumbing trades. I have no choice the materials a homeowner hands me, and says install it. Im not going to bother to convince you guys, but I do my absolute best in my field every single day to make sure my customers get their moneys worth. But lets face, manufacturers don't want to hear me telling them to make better products, nor do home centers want to hear me say sell better products. This is the world we live in, a world of cheese. The manufacturers a looking for a way out of responsibility, they are not going to pay labor credits, no way.
Similar here, but as an Electrician, if a customer supplies parts for me to install, and those parts break....I can just walk away with no responsibility on repairing or chasing the warranty on those parts. I tell people that before I start. :)
 
I was a store manager at Firestone. What they were doing is called a no charge "Courtesy Check". Most people have no clue about maintenance. We checked air pressure, fluid levels, air filter, wipers. Most people appreciated the free inspection. But you can't please every body. We had even been sued and lost because some judges agreed that there was an expectation that since we were a repair shop, that if they had a problem after they left, even if we didn't do any work, we were some how responsible for not knowing of the potential problem. Litigation is the word. As for labor reimbursement, we had agreements with our part suppliers that a "labor claim" could be filed with the part mfg. for defective parts. You might ask your parts supplier if they have that available to their customers.
 
I was a store manager at Firestone. What they were doing is called a no charge "Courtesy Check".
That's fine if a customer rolls in with an average everyday car.

But owners of Classic cars are less likely to be need superficial checks done under the hood....especially by a tire fitter.
 
That's fine if a customer rolls in with an average everyday car.

But owners of Classic cars are less likely to be need superficial checks done under the hood....especially by a tire fitter.
i so agree with that..
i could actually feel the hair rise on the back of my neck when the op mentioned them opening his hood....
 
I was a store manager at Firestone. What they were doing is called a no charge "Courtesy Check". Most people have no clue about maintenance. We checked air pressure, fluid levels, air filter, wipers. Most people appreciated the free inspection. But you can't please every body. We had even been sued and lost because some judges agreed that there was an expectation that since we were a repair shop, that if they had a problem after they left, even if we didn't do any work, we were some how responsible for not knowing of the potential problem. Litigation is the word. As for labor reimbursement, we had agreements with our part suppliers that a "labor claim" could be filed with the part mfg. for defective parts. You might ask your parts supplier if they have that available to their customers.
That's fine if a customer rolls in with an average everyday car.

But owners of Classic cars are less likely to be need superficial checks done under the hood....especially by a tire fitter.
I completely understand both sides of this...

If I took my RR in
anyone lifting off my hood, they would get the wrath of Budnicks

&

I can see the Firestone centers side, they are 2nd party liable
but;
especially with these classics or collector types cars
Us owner, tend to be a bit more hands on
& seriously protective of them too...
We tend to not want people messing with stuff,
let alone test drives etc.

they/Firestone (either the tech &/or the service mngr) should ask 1st anyway
unless what they were doing
they'd had/have to open the hood, to preform a specific part of a job
(but with tire rotations or tire change, not so much)
& then note it on the tag, if the customer declines free inspections
C-Y-O-A

I tend to take the rim & tire down in the 'back of my truck'
don't have the issues that way

I know some circumstances, that would not be feasible too
 
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No where was it said that a "classic or muscle car" was involved. The post says " I had tires put on a car"... He didn't say what it was. A lot of assumptions. I didn't say that was the policy for "classic car" I said the we did it on all cars. A lot of the so-called "tire fitters" were UTI and Wyo tech graduates. Even you guys started somewhere at the bottom. A little respect goes both ways. Believe me, their intention is to help not piss off customers. As I said, you can't please every body.
 
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