• When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.

Shipping damage

Sometimes it's easier to just suck it up and learn from the experience. Otherwise you waste hours of stress and get nowhere. That dent might pop back out - maybe a paintless dent guy could fix it for the $40?


If you click on the second picture, about 15 inches of the fender is pushed in about 1/4" . Might be repairable, but I'm thinking that the cost would be more that the purchase price. Notice that the paint isn't even scratched?
 
My mistake was trying to take this up with FedEx first.

Does anyone know what happens if you refuse delivery because of shipping damage????
 
AMD ships fenders in a well marked box, problem is that it's huge. The fender is itself wrapped in cardboard and bubble wrap, but it's floating around in a huge box.
Doesn’t look like the right one to me - cough cough - send it back and dispute it with your credit card - cough cough. AMD does state there will be some dents and dings, but that’s a crater. Send it back!
 
File a claim with Summit Racing.... I had an issue with two doors and both had shipping damage. They requested photos of the damage and after a couple days they opted to send me two new doors and told me to throw away the damaged doors.
 
If you click on the second picture, about 15 inches of the fender is pushed in about 1/4" . Might be repairable, but I'm thinking that the cost would be more that the purchase price. Notice that the paint isn't even scratched?
I still think it's worth getting some advice from a paintless dent guy. If the paint isn't cracked and the metal is good quality then they can usually fix them quite easily. I had a sharp crease in the top of my fender on an old Subaru, at least 1" deep, after a ceiling access panel fell on it and landed on the edge and not the flat side. The paint didn't crack and they fixed it for $60.
 
File a claim with Summit Racing.... I had an issue with two doors and both had shipping damage. They requested photos of the damage and after a couple days they opted to send me two new doors and told me to throw away the damaged doors.


I filed one with them last night, pictures attached. We'll see what happens next.
 
I still think it's worth getting some advice from a paintless dent guy. If the paint isn't cracked and the metal is good quality then they can usually fix them quite easily. I had a sharp crease in the top of my fender on an old Subaru, at least 1" deep, after a ceiling access panel fell on it and landed on the edge and not the flat side. The paint didn't crack and they fixed it for $60.


Might be a last resort, but I won't do anything with the fender until this is resolved. One problem with repair.......it probably needs to be mounted to the car to straighten out damage like that.
 
You have NO idea who damaged that fender ... it could have been AMD's container, AMD's warehouse staff, AMD's shipper, Summit's staff or FedEx. I think your claim is hopeless but good luck. I have seen guys open stuff pulled out of Stephen's trailer at both the Indy show and Carlisle with damage. When I bought my NOS fenders from Chrysler in 1977 they had minor damage.
 
How long ago did you buy this fender, seems like I’m missing part of the story?

I buy a lot from Summit and never any issue with stuff like this, returns, etc.

If you opened the box when you received it and it had a whammy, get the on the phone and likely they’ll take care of it without a lot of drama. I would have never started with FedEx. Just me.
 
I would talk to a "person" not email, at Summit. If nothing else they MAY be able to get the attention of AMD & FedEx.
 
Forget the hassle and move on, you'll be more pissed off when it leads nowhere. Bolt the thing to the car and let your bodyman take care of it. The cost will be buried in the rest of the work. Having just had around 3 grand worth of AMD sheet metal installed I can tell you for a fact that EVERY piece will need massaging regardless of any additional damage. The stampings are the best out there BUT they're FAR from perfect.
 
Update:

I contacted Summit as suggested, and they had AMD ship another fender. Summit also supplied a prepaid UPS label for returning the damaged fender. I also had Summit contact AMD to request that the next fender be shipped with better packaging.

The replacement fender (and a previously back ordered fender) arrived in a box stapled to a pallet. While unloading I noticed that the pallet was smashed in one spot.....the outer box was caved in on one side at the bottom.....I unpacked both fenders, inspected...... and found.......both fenders in perfect condition!

So thanks for the replies and advice. Lesson learned - Shipping sheet metal is a pain, but Summit Racing is top notch and customer service is the best I've ever dealt with.
 
Update:

I contacted Summit as suggested, and they had AMD ship another fender. Summit also supplied a prepaid UPS label for returning the damaged fender. I also had Summit contact AMD to request that the next fender be shipped with better packaging.

The replacement fender (and a previously back ordered fender) arrived in a box stapled to a pallet. While unloading I noticed that the pallet was smashed in one spot.....the outer box was caved in on one side at the bottom.....I unpacked both fenders, inspected...... and found.......both fenders in perfect condition!

So thanks for the replies and advice. Lesson learned - Shipping sheet metal is a pain, but Summit Racing is top notch and customer service is the best I've ever dealt with.
That's awesome. So nice to heart that there are still good, honest people in our hobby. Cheers to Summit and AMD for doing the right thing!!!

I hope that you will go online and give BOTH companies stellar reviews, they deserve it.
 
Update:

I contacted Summit as suggested, and they had AMD ship another fender. Summit also supplied a prepaid UPS label for returning the damaged fender. I also had Summit contact AMD to request that the next fender be shipped with better packaging.

The replacement fender (and a previously back ordered fender) arrived in a box stapled to a pallet. While unloading I noticed that the pallet was smashed in one spot.....the outer box was caved in on one side at the bottom.....I unpacked both fenders, inspected...... and found.......both fenders in perfect condition!

So thanks for the replies and advice. Lesson learned - Shipping sheet metal is a pain, but Summit Racing is top notch and customer service is the best I've ever dealt with.
Glad to hear/read it. I never doubted Summit would take care of things - they're the best I've ever dealt with.
Lesson learned, if any, is to deal with an actual human in real time, no matter what the company is.
It's too convenient for any of them to "back burner" online messaging and emails.
 
Whewww, way to go Summit in rectifying a bad situation!

Though late to the party as usual, familiarizing yourself with a shipper's insurance coverage regulations will save you headaches and money.

If you're relying on an aftermarket supplier (such as AMD, Summit, etc.), be sure to purchase enough extra insurance to cover the cost of whatever you're buying. Insurance is cheap! Replacing damaged parts is time consuming and expensive.

The box chosen must have a Crush Rate Label with a weight rating sufficient to cover the part(s) inside it. Most of the time you will find it on the bottom of the box. It will look similar to this.

Crush Rate Label.jpg


FedEx, UPS and USPS insurance provisions indicate the box MUST be at least three inches bigger than the part(s) inside. That empty space absolutely MUST be completely filled with some "collapsible material" (i.e., packing peanuts, plastic bags from the grocery store, inflatable bags (but they suck and are usually deflated on arrival), etc.).

If the item isn't in a proper box and/or does not have the requisite collapsible material cushioning the stuff in it, those are automatic claim denials! Have your camera ready BEFORE you open and unpack it (or open it in front of the delivery driver). Fully document everything including the damage, the box itself, and all the packing materials.

All too often people ship smaller stuff in USPS Flat Rate Boxes. Though the rates are cheap, the boxes are usually too small per their own insurance regs. They're also pretty crappy thin cardboard and regularly show up broken, missing parts (especially hardware), and often stuffed to the max.

The SHIPPER rather than the receiver is the best one to initiate a claim, and often has to be the one initiating it per the insurance rules. The receiver may be contacted later as part of the claim investigation but this is not always the case. The REALLY backwards thing is that it's the SHIPPER who receives any claim payment -- not the person who paid for the part, suffered the damage, time delays and replacement costs. They're left having to rely on the conscience and good heart of the shipper or company to reimburse them later when (and if) the check shows up.

In the thirteen years I've received and shipped parts all over the world, I have had several incoming shipping claims (usually on Flat Rate Boxes), and two outgoing claims -- one when a west coast FedEx delivery driver hoisted a big BMW dress up package onto his shoulder and lost it, dropping six feet onto my customer's asphalt driveway right in front of him. He received the $915 check FedEx sent a few weeks after I filed the claim.

The second claim became a total nightmare. It was a custom set of Mopar Performance valve covers that went to an E Body owner in Canada through the USPS. Despite being double boxed here, only the original factory shipping box (that barely fit the parts) got delivered to him after the customs inspection. They arrived with a scratch down to bare aluminum on a rib on one corner.

thumbnail


My customer filed the claim himself online. It turned out that he had listed himself as the shipper AND the receiver (???) ... and after it was rightfully denied finally got in touch with me.

Between hours waiting on hold to deal with the International Claims Department, writing not one but two official Claim Letters documenting my original labor and the replacement cost, and having to purchase and customize another set of valve covers because he refused to send me the damaged one (and never did), the ROI on that one job cost me more to keep him happy than the payment on the job did in the first place. He got a USPS money order from the shop (after he couldn't cash their claims check in Canada) for $525, and basically two sets of custom valve covers. I got screwed for trying to help because he misfiled the claim to begin with.

Sorry about the novel, but there's no such thing as too much information if it means getting your money back. I hope it helps someone down the road!!!
 
With insurance you need to find out the rules and work with them so they can not find a reason to deny the claim
 
I would talk to a "person" not email, at Summit. If nothing else they MAY be able to get the attention of AMD & FedEx.
agreed 10,000% that he should have 1st thing
pick up a damn phone & call Summit, not chat rooms or e-mail BS
talk to a rep, it'd been done in a few min.'s & new fender on the way

Bingo Eddy from Vacation.gif


good to see it's handled, Summit is usually really good
about that stuff
I personally have never ever had any issues with
Summit taking the proper steps, to rectify the issues/make it good
 
Glad it worked out. Summit has always been great with me in regards to returns. I ordered plenty of AMD parts through Summit > AMD > Fed Ex.

My floorpan was shipped freight and the driver was adamant about a thorough inspection. I assured him any dents or dings were fine as it was a floor pan and I signed away. Any exterior panels would have been thoroughly inspected.
 
Auto Transport Service
Back
Top