Irresponsible Mancini customer service

Durandal25 said:

Well, don't feel too bad.....just called Legendary about an order I placed April 8th....they expect an "update" July 15th.

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I have had much better luck with Dante than Legendary direct. Great customer service.

Durandal25 said:

Well, don't feel too bad.....just called Legendary about an order I placed April 8th....they expect an "update" July 15th.

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Sounds about right for that guy....I'll only get their stuff through vendors that stock it, IF they have it in stock. But I get it, sometimes you need what you need and have to wait for it. That's another thread though

I bought a pair of their non-adjustable strut rods because they said they would fit an early a body. I was working on a 66 Barracuda at the time. They showed up and they were about 1/2 inch too short. I called and complained and they said I could return them but they would charge me a restocking fee, plus I had to pay for shipping. I complained that it was not my fault they don't fit. They wouldn't budge, so I returned them and haven't bought anything from them since. Foolish customer service. I can't understand a company that will lose a customer for life over $30 when it was THEIR error.

myk r sanchez said:

In my experience Fed

I think Sam Strano of Strano Parts, who deals with mostly modern muscle cars, does the same thing. Maybe it's a small business thing...

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I've bought from Strano. I have a 96 Z28 in addition to my Belvedere. Anyway, he doesn't even stock most of his stuff. He's just a middleman. Most everything is drop shipped from the manufacturer. That's probably why the shipping doesn't get billed until later. I was trying to support the small guy trying to run a business, but quite frankly, if I can get it from Summit, now I will just order from them. It's on my doorstep in two days.

I did finally get tracking on day 13 after order placement. H Pipe is due here Monday. Had to reorder my US Gear item from Summit after amazon said they couldn't get it after making me wait a week. Someday I'll have all my parts here.