Mancini could have had an employee come down with Covid. Through contact tracing, which they'd be doing to determine who else had been exposed, they may have had to quarantine a group of employees, impacting phone support. It does happen. The public health department in each state has developed standards employers should follow. I can't speak to specifics for another state.
We've had a couple scares in the last several months. My favorite was a second shift supervisor, knowing full well how we'd determined to handle illness or exposure, wasn't feeling well after going to a picnic the previous weekend, after which one attendee got sick and tested positive. Rather than call in, he comes to work, walks through the entire production floor on his way to the front office, where he tells our receptionist (who's immune system is already compromised from other health issues) the whole story. He's told to go home and to pursue a covid test. On his way out he stops to talk to some employees to tell them the whole story as well. We spent hours trying to do thorough contract tracing because of his stupidity. As it ended up, we had to cancel 2nd shift production for a number of days on one of the lines because of the number of people who'd been exposed, and were sent home to quarantine.
I'm retired from running the place, but have been kept on retainer so still come in a couple mornings a week as needed. I raised holy hell with the owner about the situation and couldn't believe they didn't fire the clown for all this. A few months later he did get walked out the door after another stupid move, although not as stupid as the 1st one in my opinion. I was asked to help contest his unemployment claim and took great delight in seeing to it the guys claim for unemployment was denied by the state because of employee misconduct.
Sorry to have hijacked the thread............... I feel better now anyway.
