padam
Well-Known Member
If you pay Summit with a credit or debit card, they don't charge until the part is ready to ship. (In my experience.)
I remember my Dad chewing out my Mom about the "long distance" bill...Long distance phone calls have gotten allot cheaper.... Back while I was in the Navy stationed on Guam I call a buddy in California... Talked for about 30 minutes... The bill? Back in 1980 it was over $120...
In my case they DID charge me for the full amount, and nothing was leaving their depot until the consignment was all packed together at their end.If you pay Summit with a credit or debit card, they don't charge until the part is ready to ship. (In my experience.)
My apologies....but that there was funny.They got a "one" in the Satisfaction survey. I was quite wordy stating my displeasure. They likely do not have the education required to understand what I wrote.
IF I ever order from Summit again, I'll order over the phone, and DRIVE to DFW to pick the SOB up myself! Their store is 2-1/2 hours away.
I don't order anything off Amazon. Bezos is an asshole, and Amazon has horrible customer service. PLUS, they must get their drivers from the zoo, as most have the same driving ability as a tuna.
I have never ever had an issue with Summit. Just yesterday I returned an item that I bought 8 months ago and without a receipt. AND they price matched an item that I purchased that Mancini had listed for $11.00 less. I had everything lined up with customer service on a 5 minute phone call prior to showing at their Akron location.
Maybe the customer service problems that some of you are experiencing is due to the fact that they might be short staffed on account of all of the free money that the democrats are handing out resulting in so many people not wanting to work. I know that is a major problem for my company and for everyone I talk to in my field.
Once again a big thanks to everyone who voted the democrats back into power. We will all get exactly what you voted for.
I think some folks do not understand how the federal stimulus is designed to work.All the free money is screwing things around to the max. I have a 74 Charger at the shop, for new wiring. Told them to just work on it when they get the time, and serve the people who have a need for their daily drivers (I have a handful of other Mopars to work on)_.
They are so overworked from people with money to burn that they have made very sporadic progress on my Charger (again O.K. - one less car in the driveway). Says they are overwhelmed with people in Democrat-heavy Barberton dropping off their cars, without concern for price, as they have federal cash to burn.
What a world ?!!!!!.....
I love Summit, never had any issues but they are doing a real lousy job of dealing with the Covid and with no excuse! I live in Ohio where their main warehouse is and things are very relaxed here, no reason for the B.S. I've only ordered a few things since the Covid but wasn't impressed.I just sent an email to Summit Racing after being on HOLD for over 20 minutes....."Due to Covid-19 we are taking a huge volume of calls...blah blah blah..."
I have never had problems with them before. Ordered a set of wire holding brackets to make the ignition leads a bit tidier in my A100....and some replacement centre cap screws for the wheels. Initial time frame for 'special order' item brackets (I wanted red ones) was 6 April at Summit, and shipping after that. The deadline arrived, and went...then 5 days later I see an update to say now it's around mid May. I cancelled the order immediately. I'm not taking chances on them doing that delay BS again.
I'll order a set of black wire holders instead. Trouble is I was on HOLD to see where the Credit is going to appear. It has been nearly a week with no mention of anything from them.
The email said it might take up to 4 days or more to reply to my email.
Maybe I should just put in a PayPal claim against them...might make them sit up.
Anyone else have any better ideas? I don't want to place another order without the first being settled. BTW...I have been buying from them for a long time.
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I'm actually a lot more disappointed in Edelbrock's Q/C, (or lack thereof), than I am with Summit's business practices.
Summit and ALL suppliers should stop the practise of sending out items which have been returned from other customers, without proper examination, and correct packaging.Sounds like Summit should stop selling them until they get their act together.
yep send them back to the org. suppliersSummit and ALL suppliers should stop the practise of sending out items which have been returned from other customers, without proper examination, and correct packaging.
Ageed, I can't figure that aspect at all. Why they don't return them to the manufacturer is beyond me. They will be credited for them, AND the manufacturer would (maybe) get the hint?.....Yeah, probably not.Summit and ALL suppliers should stop the practise of sending out items which have been returned from other customers, without proper examination, and correct packaging.