I managed a body shop years ago for just under 4 years. We had the direct repair contracts for several companies. Allstate, State Farm, Wawanesa, Farmers, Mercury, AAA, 21st Century, Allied/Nationwide. For us, Allstate and Allied were tied for being problem children then SF was 2nd, Farmers 3rd, Mercury 4th. Those companies also own smaller subsidiaries, like collector car companies, so I got to where I would ask at the car shows who was the parent company that owned them. They would beat around the bush especially when I asked if it was one or the other of the two main problem children companies. Sometimes the repair issue is just the adjuster you are dealing with face to face but you can also get a nazi who occupies a cubicle in the main office who is trying to better their position by denying or short changing a claim. You must be very diligent on figuring out who you are going to use for your policy. On a personal note I had my 70 Challenger covered by Parish Heacock back in say 2000-2007. When we moved, I sent in a change of address to them. Get the next bill, filled out the "did you move?" section and sent it in with payment. Get next one, still to old address, filled out the moved section again. Got a notice from them about increasing the coverage amount for no extra charge, said yes, filled out the moved section AGAIN since it came to old address still. Later on in 07 we had a bunch of personal losses happen. Dog, nephew, father then fire. Did not pay attention to what was coming in the mail. Called PH up after the fire and they said my coverage lapsed since I didn't pay in July/August. They had still sent it to the old address so the post office sent it back. We still lived in the same facility, just a different space number. I asked the agent about all the change of address updates I gave them. What updates? said the agent. Since I didn't have proof on my end, got the happy finger. Lesson learned. Make copies and if you have to stand over someone with a bat to make them do their jobs, like updating contact info, do so.