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Still - if you've waited a week without a short reply that ain't right. Least they can toss a reply saying the part hasn't arrived. In my case I waited about 3 weeks sending another request getting peeved enough to hunt for the owner's contact info that got me a response.
Given the common theme of stuff on back order with many suppliers, a month isn't all that long. Couple parts I ordered from another supplier took twice that long...and in one case a month longer. BUT, they should acknowledge your messages. I had contacted the owner of one of the outfits I was...