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Update. The hardware kit supplied by Classic Industries is totally incorrect. I've been talking directly to their supplier, SW Productions or something like that, and they've acknowledged that the screws are all wrong sizes. Don't know how long they will take to fix it. But I would not buy...
Update to my issue: To be fair, Gabe (Classic) stepped up to the plate and has since resolved the issue with me. I've given them the information to go back to their vendor on this item to ensure it is correct. I appreciate them reaching out to me and doing the right thing. Thank you Gabe.
Thanks, I will look there first next time. I'll even pay a little more to the "little guy" for sure. As long as you get good customer service and the product you expect.
That's exactly what I did. With their rep on the phone. 2 of them actually. I'm not passive/aggressive. I told them I was disappointed in their service and attitude. They were neither apologetic...far from it...nor were they friendly whatsoever. In other words, they didn't care. This...
I'm done with these guys. I've ordered alot of stuff from them in the past. Their customer service has gotten worse and worse. Don't know about you guys, but I'm sick of the Covid excuses etc. Waiting on the phone for an hour every time I call is not acceptable. Pay your employees a half...