Just an FYI to anyone viewing the popup ad Eastwood is currently running today on our site.
On the popup ad, I noticed what I thought was a fair price on their Versa Cut 40 plasma cutter. This afternoon when I picked on that plasma cutter in the ad I was taken to Eastwoods website where the price for the same item is listed for $50.00 more [plus shipping of course].
I wrote Eastwood's customer service to ask what was going on and why the discrepancy? They responded back promptly and after some back and forth [including me sending them a .PDF of the B Bodies page proving to them that the ad was there] they eventually informed me that it was an expired popup and that the price on their website was 'it'.
I feel that they should have honored the popup ad price, since they failed to take the popup down before raising the prices on their webpage.
I thanked them for their prompt reply to my questions and then said I was now buying elsewhere.....
On the popup ad, I noticed what I thought was a fair price on their Versa Cut 40 plasma cutter. This afternoon when I picked on that plasma cutter in the ad I was taken to Eastwoods website where the price for the same item is listed for $50.00 more [plus shipping of course].
I wrote Eastwood's customer service to ask what was going on and why the discrepancy? They responded back promptly and after some back and forth [including me sending them a .PDF of the B Bodies page proving to them that the ad was there] they eventually informed me that it was an expired popup and that the price on their website was 'it'.
I feel that they should have honored the popup ad price, since they failed to take the popup down before raising the prices on their webpage.
I thanked them for their prompt reply to my questions and then said I was now buying elsewhere.....