I purchased a new glove compartment lock a few months ago from Mega Parts. Unfortunately, the lock button started sticking in the "in" position occasionally, which became annoying. After trying graphite, silicone spray & silicone grease with no results, I contacted Jamie at Mega Parts. He immediately shipped me a replacement lock at no cost. Well, the replacement does the same thing. I've asked him to contact his vendor to see if the problem can be resolved. I will wait to hear and have no doubt that Jamie will take care of me. Great customer service.