1. dragrazor

    dragrazor Well-Known Member

    Messages:
    164
    Likes Received:
    27
    Joined:
    Apr 30, 2014
    Location:
    Iowa
    Local Time:
    7:37 PM
    Anyone know Tom personally ? that is owner of RT specialties in Falls PA ordered parts 2 weeks ago, can not get a phone call answered or email response. Hope he is ok ?
     
  2. ODZKing

    ODZKing Well-Known Member

    Messages:
    1,712
    Likes Received:
    590
    Joined:
    Sep 2, 2013
    Location:
    Liverpool, NY
    Local Time:
    8:37 PM
    You've got a better chance of getting a sharp stick out of your eye and still able to see.
    Customer service is awful.
     
    • Like Like x 1
    • Agree Agree x 1
    • 1970GTX

      1970GTX Well-Known Member

      Messages:
      614
      Likes Received:
      294
      Joined:
      Nov 13, 2012
      Location:
      Osoyoos, B.C.
      Local Time:
      5:37 PM
      Ditto that. Had the same experience but the parts did eventually arrive. From the time I ordered, until arrival was 3 weeks, no answer to email, no shipping confirmation or tracking number. By contrast i get stuff from Suppliers on the East coast in 4 to 5 days. ( to Northern Washington)
       
    • themechanic

      themechanic Oklahoma is OK FBBO Gold Member

      Messages:
      11,448
      Likes Received:
      12874
      Joined:
      Nov 11, 2012
      Location:
      Moore, Oklahoma
      Local Time:
      7:37 PM
      I placed an order Monday and hadn't heard from him so I called this morning and got through on the 3rd ring. Tom said my parts shipped Tuesday and should be delivered on Friday. He is a one man company. So, don't compare his company with the likes of Summit or Classic Industries who have minions doing the support, sales, etc. Tom does it all by himself.

      Posted via Topify on Android
       
      Last edited: Nov 5, 2014
      • Like Like x 2
      • Meep-Meep

        Meep-Meep дворянин

        Messages:
        10,164
        Likes Received:
        4217
        Joined:
        Aug 4, 2008
        Location:
        NorCal
        Local Time:
        7:37 PM
        I don't but have ordered parts from him before. Often hard to get a hold of but he always came through for me and fairly quickly. This was several years ago though...
         
      • RJS

        RJS Well-Known Member

        Messages:
        815
        Likes Received:
        216
        Joined:
        Jan 2, 2011
        Location:
        new jersey
        Local Time:
        8:37 PM
        I order from him all the time. Usually order on a Sat. or Sun. and parts are here by Tues., Wed.
        Ron
         
      • SwedCharger67

        SwedCharger67 Well-Known Member

        Messages:
        237
        Likes Received:
        51
        Joined:
        Dec 11, 2010
        Location:
        Norrland, Sweden
        Local Time:
        2:37 AM
        My experience with him is not good. I tried to order parts but had to give up since communication didn't work.
         
      • gibber

        gibber FBBO Gold Member FBBO Gold Member

        Messages:
        316
        Likes Received:
        140
        Joined:
        Jul 24, 2011
        Location:
        Godley Texas
        Local Time:
        8:37 PM
        I'd highly recommend Mr Moparts here outside of Phoenix AZ. Great customer service, and they carry or can get any of the fasteners R/T Specialties can get (in fact they make some for him). They will be featured on the 18 Nov episode of Graveyard Carz. They supply Mark Worman with a bunch of fasteners and fuel lines, brake lines, gasket sets, etc for his rebuilds...

        Mark
         
        • Like Like x 1
        • moparmarks

          moparmarks Well-Known Member

          Messages:
          6,082
          Likes Received:
          2319
          Joined:
          Jul 31, 2011
          Location:
          Western Colorado
          Local Time:
          6:37 PM
          Tom always answers the phone every time I call. Maybe I'm just special.
           
        • Richard Cranium

          Richard Cranium FBBO Gold Member FBBO Gold Member

          Messages:
          32,003
          Likes Received:
          81830
          Joined:
          Feb 20, 2012
          Location:
          Maskachusetts
          Local Time:
          7:37 PM
          I've had good luck with him over the past few years. Get him talking about the dear leader & you'll never get off the phone with him!
           
          • Like Like x 1
          • snakeoil24

            snakeoil24 FBBO Gold Member FBBO Gold Member

            Messages:
            4,794
            Likes Received:
            3826
            Joined:
            Jan 23, 2009
            Location:
            New Jersey The State of Tax Theives
            Local Time:
            8:37 PM
            Tom is a great guy, he is a man of his word. Don't worry and like cranium said just bring up the discussion of president Disaster and you are in for a unloading. I usually call him and announce my self as hey man it's barrack wanna smoke a dubie?
             
          • hunt2elk

            hunt2elk FBBO Gold Member FBBO Gold Member

            Messages:
            6,854
            Likes Received:
            5611
            Joined:
            Jul 15, 2009
            Location:
            WI
            Local Time:
            7:37 PM
            I've bought from him several times over the years and never had any problems.
             
          • dragrazor

            dragrazor Well-Known Member

            Messages:
            164
            Likes Received:
            27
            Joined:
            Apr 30, 2014
            Location:
            Iowa
            Local Time:
            7:37 PM
            RT

            Thanks for all the replies, he hasn't charged my card, so wasn't worried grabbed the money and ran or anything, was just trying to make sure wasn't sick or in an accident. Could be poor timing on my phone call bizz, but have tried all times of the day. Thanks for all the input
             
          • Classicironman

            Classicironman Member

            Messages:
            17
            Likes Received:
            2
            Joined:
            Apr 8, 2012
            Location:
            Burnsville MN
            Local Time:
            8:37 PM
            MRMoparts has changed, if you ever got anything from them in the past you were lucky, they never answer their phone and screwed up an order than did arrive. I will not do business with them again. This pandemic put a lot of things up in the air and supply chains have been disrupted, I just want honesty from the suppliers. I also bought a radio from the Classic Radio guy on Ebay, paid in advance and that was in May and still giving me the factory has no parts story. My recommendation is deal with the companies you know, and ask questions, don't order on-line make the call, if you get no answer that might be a good indicator, because it does not get any better when you have an issue. Just my two cents worth.
             
          • 70chall440

            70chall440 FBBO Gold Member FBBO Gold Member

            Messages:
            2,443
            Likes Received:
            3469
            Joined:
            Feb 11, 2018
            Location:
            Yelm, Washington
            Local Time:
            5:37 PM
            This thread is 7 years old...
             
            • Agree Agree x 1
            • Terry Kitzman

              Terry Kitzman Well-Known Member

              Messages:
              140
              Likes Received:
              40
              Joined:
              Apr 8, 2018
              Location:
              S.E. Iowa
              Local Time:
              7:37 PM
              I've had good service from them.
               
            • 451Mopar

              451Mopar Well-Known Member

              Messages:
              2,346
              Likes Received:
              1685
              Joined:
              Oct 25, 2011
              Location:
              Aurora, CO
              Local Time:
              6:37 PM
              I never has an issue either, but it's been about 10-years since I got parts for the convertible.
               
            • 440 4 speed

              440 4 speed Well-Known Member

              Messages:
              1,011
              Likes Received:
              401
              Joined:
              Oct 20, 2019
              Location:
              Saskatoon Saskatchewan Canada
              Local Time:
              7:37 PM
              Always had good success with Tom, going back to when he was in AZ. Think he doesn’t take early morning phone calls to easily. Way back he pioneered a lot of parts.
               
            • 440 4 speed

              440 4 speed Well-Known Member

              Messages:
              1,011
              Likes Received:
              401
              Joined:
              Oct 20, 2019
              Location:
              Saskatoon Saskatchewan Canada
              Local Time:
              7:37 PM
              I ordered parts from a supplier on the US Eastern seaboard on Sept 1 received on October 24th.
              Letter from Saskatoon to Calgary 400 miles 5 days.I heard patience is a virtue. So I try to do other things while waiting.
               
            1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
              By continuing to use this site, you are consenting to our use of cookies.