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So a customer calls me on the phone....

LOL Jeff.. I am known around the world as the most prolific Murphy aircraft kit builder on the planet. Why I don't answer the phone for free advise... but the Wife will answer and ask for your VISA card and start the time clock.. and the dead beats generally hang up..
 
Hey.. This is Rick's account, why is Clair V. posting on it???? :lol:

Yes, they are out there....
 
Got to ask why you just did not box one up and send it " all sales final - no returns accepted".
 
LOL Jeff.. I am known around the world as the most prolific Murphy aircraft kit builder on the planet. Why I don't answer the phone for free advise... but the Wife will answer and ask for your VISA card and start the time clock.. and the dead beats generally hang up..
Now I'm interested, Murphy airplanes(?); haven't asked the oldest son yet. He is the de-icer boot installer extradonaire! Did the Memphis Belle for the USAF museum in the Spring of 2019. More later, he's a fountain of knowledge (& way quicker than me!)Jeff
 
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As some of you know I own a dry clean store, and many many many customers believe that is a magic center and I can reprocess and return the garments into a brand new condition, a lot of them put their shirts into the sun and move them like a hologram to see if they can find a dirty spot, I told my employees to be very careful with the customer, but sometimes is just lint that flew of into the shirt and then the customer try to blame me for this, after i blow off the lint I told them that is not a miracle center, the client just notch the head, I don't want this type of customers, always complaining and always trying to find a flaw.
 
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I don't own a store but here one from last week.
I pull in to my gas station, 2 pumps 4 lines. Dude in a Honda parked between 2 lines, washing his grill and headlights with the windshield squeegee. Owner comes out and tells him to go to a car wash, he says he is tomorrow, owner then asks if he buying gas(there were people waiting), he says no he gets Kwiktrip gas. Honda dude tells the owner to piss off its public washer fluid then scrubs his whole car. What the hell is wrong with people from Illinois?
 
I don't own a store but here one from last week.
I pull in to my gas station, 2 pumps 4 lines. Dude in a Honda parked between 2 lines, washing his grill and headlights with the windshield squeegee. Owner comes out and tells him to go to a car wash, he says he is tomorrow, owner then asks if he buying gas(there were people waiting), he says no he gets Kwiktrip gas. Honda dude tells the owner to piss off its public washer fluid then scrubs his whole car. What the hell is wrong with people from Illinois?
Stupid, stupid people. It is not public washer fluid but put there for paying customers just like restrooms.
The piss off comment would have got him an unwanted picture and a call to the locals. Then a trespassing charge.
I at least go in an buy something. Toilet paper is not free either some one has to pay for it.

Years ago working at a full service station if you did not buy gas you got no service. Plain and simple just asked to leave if you tried getting out.
Buy a gallon and we would wash all the windows on a bus and check the fluids to boot.
 
I also tend to get bent when people park at pumps and don't buy gas, I've been in a few arguments over that.
 
could have been my boy calling, he will make anything work! has a 6sp. zf s6-40 from a 95 vette behind 500mopar stroker because he can!
 
I don't own a store but here one from last week.
I pull in to my gas station, 2 pumps 4 lines. Dude in a Honda parked between 2 lines, washing his grill and headlights with the windshield squeegee. Owner comes out and tells him to go to a car wash, he says he is tomorrow, owner then asks if he buying gas(there were people waiting), he says no he gets Kwiktrip gas. Honda dude tells the owner to piss off its public washer fluid then scrubs his whole car. What the hell is wrong with people from Illinois?
What's wrong with people from Illinois? We're angry because we're from Illinois and we want to share that with everyone. People like that Honda owner are the reason that you Wisconsin folks call us FIBs, for those of you that don't live in Illinois or Wisconsin FIBs stands for "Fuckin' Illinois Bastards".
 
when I worked in the parts dept at the IH dealer, a trucker would come in and need a part. you'd ask him the usual questions...what kind of truck,engine,etc. The answer sometimes was "you don't need to know that they're all the same" . Then they would come back later all POed when the part was wrong.
 
I'm of the opinion there is no such thing as a stupid question. If you don't know, all you can do is ask someone or research it yourself.

The thread titles on forums show it's apparently much easier to ask than to use the Search key. Old Schoolers are more trial and error while the younger generation almost come off as entitled to take all that hard-earned, hands on experience without even batting an eye or offering anything for it in return.

The last two decades have turned us into an Instant Gratification Society where we EXPECT to be helped rather than making the effort to seek the knowledge ourselves.

My website has a very detailed Frequently Asked Questions section that goes wayyyyy beyond the generic "What are your hours?" kinds of questions. From calls and emails I get, I'd estimate maybe 40% actually read it before contacting me.

I'm from northwest Illinois. And I still try my best to help each one by answering their questions anyway on a tailored individual basis. Some hire me. Some don't. It's a 50/50 chance that it can turn into a job or a waste of time; until there's a business owner's crystal ball that reliably separates real customers from tire kickers, I keep answering.
 
Had a customer leave a work order. “Stating it does it when it’s Hot” No answer on call back for 2 days. Comes to shop to inquire about vehicle. I told him after 2 days it cool off.
 
I had a customer today ask me if I could change her very nice 1967 Corvette from 4 speed to an automatic.
My response: I can, but it will be expensive, but the bigger question is why?
Her response: Dead silence...
She can't drive a stick? Teach her how :D

the customer is almost never right
Generally I'll open mouth if I know I'm right and if questioned about it I'll reply with a couple of questions to the person questioning me and that's when they realize that they don't know as much as they thought. Once had a guy at a tire shop tell me my tires were not going to hold air because my cast aluminum rims. Really?? Well, I'm about to find out then....and they didn't leak. Another tire time with a balance job that was terrible at 75 then was told the speed limit is 55. If they are bouncing at 75, the balance ain't right at any speed. Fix it or I'll go further up the ladder. He did and they were smooth at 100! :D Another time a safety inspector said my 13" steering wheel was illegal. Uh, show me where it says that in the book. The moron said there's no book LOL. The list goes on and on.....
 
What's wrong with people from Illinois? We're angry because we're from Illinois and we want to share that with everyone. People like that Honda owner are the reason that you Wisconsin folks call us FIBs, for those of you that don't live in Illinois or Wisconsin FIBs stands for "Fuckin' Illinois Bastards".
NO, a FIB to a Illinoisan is a F-in Indiana Bastard! What do you expect from a freakin CHEESEHEAD? I'd rather be a FIB than a freakin CHEESEHEAD! Just sayin
 
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