Updating my own thread. I ordered the seat upholstery through Legendary, and glad I did. I received it this spring and finished my seats.
On the other hand, I ordered Door Panels from SMS, and I regret it.
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The shortened version (many days/emails removed).
- Ordered on 12/23/23 (prices were going up in the new year)
- Emailed late May to get an ETA (just curious, not pushing) and they told me they needed the old door panels as a pattern. It was the first I heard of it, so I asked them to cancel since I wasn't willing to do that. They refused and said "she checked with the supervisor, and they don't need the panels". I emailed 3-4 more times over the next 2 days demanding they cancel the order, they simply refused and said they would push them to get them done on my timeline (they never asked when I needed them, and I never gave them a time).
- Emailed 1x a month to check on ETA - either someone was on vacation or they needed to check with supervisor
- Called them late August and was told they were still looking for a pattern, so didn't have an ETA. Again, I demanded they cancel, and she finally agreed 8/20/25
- I've asked for status on refund, called again, and was told it was cancelled and she sent a message to the dept that does refunds
- Emailed them again this morning and told them I was filing a BBB complaint - which I've done
- Also guessed at owner's and general manager's email addresses and sent them the long timeline of events (in case they care, but guessing they don't).
I would strongly advise against using SMS Auto Fabrics unless it's your last hope/choice. The run around you'll get is mind-boggling. I asked for a rough ETA - "are we talking - 1 month, 3 months, 6 months, 12 months", and couldn't get any answer. I was ok with waiting 12-18 months, but I lost confidence that they could provide a quality product, given the extreme runaround I was getting.
Caveat Emptor