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You’re correct, our catalogs have gotten a little thinner. But that doesn’t mean our product selection has thinned out. As with everything else, printing and mailing costs have been going up, and in an effort to continue offering the free catalogs that our industry has grown to love, we’ve...

You're welcome, happy to help anytime. Glad we were able to get the matter resolved.

I can appreciate your skepticism, but Classic Industries is definitely not a drop ship operation. Some might be surprised to hear that we drop ship on behalf of a lot of your other retailers. But as a company, we've always believed in carrying as much inventory as practically possible. We stock...

I can't speak for other companies, but we definitely do not charge our customers by the box and we don't separate orders (unless there's a back order or special order). Our shipping is pretty much "flat rate"; if you order 5 small items and our shipping department decides to ship it in 5...

Message box is full? Shouldn't be. This should be a pretty short term back order. I'm checking right now to see what our ETA is. I'll let you know what I find out. If you DM your order number I can check on this and try to move things along once they're in.

I'm glad to hear that you've had positive experiences in buying your parts from us. We sincerely do our best serve the community and keep the hobby alive.

To be fair, our will-call practices have been evolving over the last two years in an effort to offer the most customer-friendly process as possible. There was a time when we didn't do Saturday will-calls, and the gal you referred to may not have known about this, but it's hard to say since I...

Hello, We're very sorry you encountered a problem with the hardware kit you received. I'm not sure which hardware set you purchased, but if you send me some details about your order I can personally check into this and see what I can find. While it may seem simple to provide some instructions...

For those of you who got a catalog in the mail: Thank you for acknowledging the catalogs we sent you. We mail the catalogs out as a resource to Mopar enthusiasts to keep car owners informed on the latest products and pricing. If you’d like to be taken off our mailing list, it’s not a problem at...

I see... Do you already have them on order? Many of our soft trim suppliers are behind right now, but they are filling orders. My recommendation would be to get them on order to hold your place in line and secure a set as they become available. If you just wait until they show "back in stock"...

Could you please send me a direct message with specifics? I know we offer a few options, assuming you're talking about 1968-70 Charger upper door pads, but I'm not aware of any issues with them. Did you order some already? Did you already contact our customer service department about the issue...

This feels a bit like we're beating a dead horse at this point. We do our best to hire and train our staff to deliver exceptional customer service, but there will always be exceptions to that. Most of our customers are very happy with their purchases and the customer support we provide, but...

I agree with much of what you said here. The world of retail has evolved in the last few years and there is a very real sense of entitlement on behalf of the consumers that didn't exist 5-10 years ago. This monster has been created by the likes of the mega-retailers that you mentioned, creating...

From my perspective, in working for the company for 15 years, we have always provided quality customer service. Especially when you account for customer service as a whole. There will always be exceptions, things that fall through the cracks or situations where it seems like everything that can...

We agree that this is unacceptable. I will get this over to our resolution team right away for investigation and resolution ASAP. Sorry for the delay on this.

Sorry about the longer-than-usual wait times. We have a couple of changes in the works right now that should be helping very soon with the delays. If you send me a DM with the details, I'll do my best to help.

Well, that's your truth, as you see it. We know we're not the only game in town and that customers have more and more options out there. We hate disappointing customers as much as we hate losing them, that's why we're constantly striving to adapt and evolve in the ever-changing business climate...

I'll give you a call today. The guys at TMI have proven to be quite unreliable in resolving a situation like this. I was hoping to have the brackets in my hands before giving you a call, but I still haven't seen the new brackets from TMI.

I'd be very curious to look at your order history to see if this was actually the case. Unless it was something custom or something that we could get to you faster by dropshipping, it more than likely shipped from our headquarters in Huntington Beach. We do so little drop shipping that...

You'd be surprised how many employees owned classic cars and buy parts at Classic Industries. We got Mopar, Ford, and Chevy guys on staff. We do our best to keep our sales and service department well staffed with "car guys and gals." But as you might have heard, much of the country is dealing...