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Truly Glad I Don't Work There Anymore

65RoadRacer

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So the story goes like this: I was a magazine editor for five years, and my '65 became a project car there. Over the course of about 3 years, I took the car to Willow Springs after each suspension improvement/modification and after five trips I was able to shave 8 seconds from my lap times. They aren't the best lap times, but it is kinda cool giving grief to Mustangs and Porsches.

The final suspension upgrade started last year and completed this year (yeah, my car sat in the shop untouched for four months) was a complete coilover suspension system. Our shop had some changes, and two people I have never been very fond of did the installation. Much of the job was botched, I had nearly two pages of complaints to my boss about bolts that were loose (including two subframe bolts), bolts and fittings that were cross-threaded, and a few places where incorrect bolts were used, even though the instructions stated specifics (one tech said "these instructions are crap" and chose not to use them).

I went through as much of the car as I could after I had it towed home (they wouldn't finish it). I paid a lot of money for shop time, and even with my complaints the owner didn't seem to care - he just wanted his money. I had enough, and within a few months I was out, starting on a new career where I'm completely thrilled to be a part of a great company.

Last weekend, I hit Willow Springs again and after a few laps something didn't feel right about the car. I went faster, and knocked a couple more seconds off my time, but I quit running mid-second-session because I didn't like the way the car felt. Two nights ago, I was replacing my race tires/wheels with the street setup and I noticed the right front wheel was moving a little too much.

Rest of the long story short is that I found one control arm bolt loose because the proper washers weren't used (alignment shop I blame for this - they won't get my business anymore) and all four of my ball joints were never torqued down properly. The right upper ball joint had actually backed out far enough that the threads were barely engaging, hence the movement I found. They weren't coming out prior to this because I've swapped the wheels a few times and didn't notice that additional movement, but I'm sure pushing hard at the track helped to loosen the one ball joint up a bit more.

I contacted my former boss and told him how unhappy I was, and that I was throwing my car into turns at 100+ mph with loose ball joints. He was 'concerned', and glad nothing catastrophic happened, however, he didn't really react about me saying his technician put out sub-standard work, and through his negligence it could have been far worse. I have to replace parts and get the car completely checked out and a new alignment done, to which he didn't even offer to pay for. This is why I'm so glad I don't work there anymore.

I tightened/fixed everything last night and test drove the car... it's amazing how smooth the front end is now without all that clunking and extra movements that I couldn't nail down before. It makes it very hard to trust shops anymore, the alignment shop I trusted never caught the loose control arm bolt - which they adjusted!

balljoint.jpg
 
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Sounds like you are much better off away from that place. Businesses that operate that way should be put out of business before their work kills a customer. Maybe a compliant to the better business bureau is warranted.
 
It's bad enough to have worn parts try to exit the car let alone new stuff that's not properly installed! After a brush with a possible bad crash due to a bad upper ball joint, I really take pains to make sure my junk is in good shape and installed like it's supposed to be. Talk about white knuckles in trying to slow a car down without pissing it off more.....not a good feeling at all.
 
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Sounds like you are much better off away from that place. Businesses that operate that way should be put out of business before their work kills a customer. Maybe a compliant to the better business bureau is warranted.
Very true... my car is still a "project car" on their site, I have a couple more commitments with them, then I will ask to remove my car from their site altogether. Where I am now, I'm ecstatic, and they all respect me and treat me far better than my last boss.
 
Did you sign some NDA that prohibits you from naming this piece of **** company? What the hell, man? How can people do shitty work and not feel bad about it..?
 
That's the one....

I didn't sign anything but since it's still a project car and I still have commitments for them, I didn't want to be too public about it. But since I don't work there anymore, I'm just trying not to let my emotions get the best of me since I invested five years of my life into a company that treated me like I was replaceable (four months after I'm gone, they haven't found a replacement, by the way).
 
This is why I do everything myself.Now.For sure the suspension work. I truly understand that corporate sponsorship can cause problems. I went thru the same when we did a car way back when and drove it on the Power Tour. I was not on site (owner)and the builder wasn't all that great. Same as you all the ball joint bolts were finger tight and no cotter pins were installed in any of the suspension. Fuel line hoses didn't have clamps, along with several other problems.
If you check around several companies(Summit) have basic wheel alignment tools that are not expensive.It's easy to learn, very basic and the out come is the same as the latest computer/laser/wissbang equipment. Glad you caught the problems before anything happened to you.
 
Karma will catch up to them. Sounds like the tech's that have been involved need to be at a wrecking yard instead. Now I understand what was going on at the time of a previous potential article. Nothing like working for sleaze balls.
 
***UPDATE***:
Just found out yesterday that the tech mentioned above who was responsible for my installation no longer works there. I'm not saying this was a direct result of my complaint as I was told there were "other issues", however, this did happen a few days after my complaint about him. So maybe there is some justice in the world, I'm not sad he's out of a job. He has knowledge and skills, but the way my car was handled was unacceptable.
 
If I spent that kinda money and had those kinda results I would be in small claims court.I'd bet he'd settle out before going before a judge! Been in small claims 3 times and won every one!
 
You are very lucky.....

Truly a crime to do business like that....

There is very little I allow others do to my classics....
 
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