January 7 of 2021 I placed an on line order with Year One for Blue/Blue seat covers for a 68 Satellite convertible. They had a special on the rear covers (in stock) and lead time on the fronts was 6-8 weeks as I recall. Within a couple days the on line catalog showed a considerably longer lead time on covers. I figured, well it's COVID affecting everyone. I can live with that. The rear covers showed up soon after. They looked great, fit well and got me psyched up to see the fronts.
Every couple months I'd call for an update. Same story each time: supply chain, vendor slow/shut down because of COVID, every one is having supply issues, etc. I realize things are plenty screwed up and patiently kept waiting. Every couple months I get an automated email telling me they're working hard to fill my order.
This January (a year later) I called and was told 4-6 weeks. Nothing happens. Start calling again every couple months. Responses get more and more vague, but generally keep telling me 4-6 weeks when I press for an answer. By about August I notice the phone people are not even trying to explain the situation. They're just telling me "we'll check and get back to you". No follow up. Call again a month later, repeat. Next call and the story is they're behind because of moving warehouses. Again, no follow up. Last week I called and explained I wasn't even getting the courtesy of a response. Nice lady on the phone, says the purchasing agent is having trouble getting answers. Says I'll hear in a couple days. I get an email saying they don't know when the seat covers will ship. Don't offer any other info. I'm now 22 months into this and still don't know when I might expect the covers.
I've been polite and pleasant each call. I understand their challenges. What I can't understand is how they get to the point where they just tell me they don't know. Everyone has a bad day on occasion, myself included. I'm just baffled by the seeming lack of concern, burn out or 'had enough' attitude that seems to prevail when I call.
I'm pretty well convinced Year One has seen the last of my money. Not sure I'll live long enough to see the damn covers anyway.
Every couple months I'd call for an update. Same story each time: supply chain, vendor slow/shut down because of COVID, every one is having supply issues, etc. I realize things are plenty screwed up and patiently kept waiting. Every couple months I get an automated email telling me they're working hard to fill my order.
This January (a year later) I called and was told 4-6 weeks. Nothing happens. Start calling again every couple months. Responses get more and more vague, but generally keep telling me 4-6 weeks when I press for an answer. By about August I notice the phone people are not even trying to explain the situation. They're just telling me "we'll check and get back to you". No follow up. Call again a month later, repeat. Next call and the story is they're behind because of moving warehouses. Again, no follow up. Last week I called and explained I wasn't even getting the courtesy of a response. Nice lady on the phone, says the purchasing agent is having trouble getting answers. Says I'll hear in a couple days. I get an email saying they don't know when the seat covers will ship. Don't offer any other info. I'm now 22 months into this and still don't know when I might expect the covers.
I've been polite and pleasant each call. I understand their challenges. What I can't understand is how they get to the point where they just tell me they don't know. Everyone has a bad day on occasion, myself included. I'm just baffled by the seeming lack of concern, burn out or 'had enough' attitude that seems to prevail when I call.
I'm pretty well convinced Year One has seen the last of my money. Not sure I'll live long enough to see the damn covers anyway.
