NO MORE ORDERS FOR CLASSIC INDUSTRIES!!

Classic Industries

  1. 69 GeeTeeX

    69 GeeTeeX Well-Known Member

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    That’s fine but Classic Industries has had these same problems for at least 5+ years! I’ve heard the same excuses over and over. I appreciate the response but it isn’t going to change anything with me or the vendors I use for my business, still not dealing with the B.S. when I have other options.
     
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    • moparedtn

      moparedtn Ed on the Ridge FBBO Gold Member

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      The few times in the past I bought from you, the items most definitely did arrive direct from the supplier....slowly.
      One got lost all together - and then, I was introduced to your "customer service" system.
      It won't happen again, ever.
       
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      • Kern Dog

        Kern Dog FBBO Gold Member FBBO Gold Member

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        It is a curious thing....
        I'm seeing a wide disparity here....Those like me that bought something IN stock had no problems but the customers that had a return or a defective part had to deal with a customer service department that is either woefully understaffed or just incompetent.
         
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        • furious70

          furious70 Well-Known Member

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          Everything I've ordered has shown up correct if not sometimes oddly bundled. I did wait more than 6 months for my woodgrain wheel but am excited to have it
           
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          • Suregrip391

            Suregrip391 Well-Known Member

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            I’m still waiting since December 5th 2020 for a resolution from Classic Industries on my headrests. I’ll send you another PM Gabe. I wish I could just get a credit and move on….
             
          • Toxic Orange 493

            Toxic Orange 493 FBBO Gold Member FBBO Gold Member

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            I have ordered from Classic Industries many times over the last 10 years. Only two times have I had to contact customer service. The first time was about 8-9 years ago and I had no problem getting in touch with a representative and getting my issue resolved quickly. Now I just received parts that I ordered over Memorial Day weekend and one of the parts has blemishes. I have been trying to get through to a customer service representative for almost two weeks. I call everyday and wait around 30 minutes on hold until I have to move on to other things and need to hang up. The customer service line definitely needs some help or at least some type of change to let you know where you are in line. Who knows everyday when I hang up I could be next in line or I could still be #100, no clue. But I can’t wait on the phone for hours to find out.
             
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            • hunt2elk

              hunt2elk FBBO Gold Member FBBO Gold Member

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              Agree Classic Industries customer support is at the bottom of the barrel. Used to really like The Paddock, and then CI bought them out and that was the end of that. I had 3 seperate issues with Classic. Many calls to customer service with zero results. Everytime I had to post on here in order to get things resolved. I have stated before that there are way better vendors to buy from, and I am sticking to that.
               
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              • Mike67

                Mike67 FBBO Gold Member FBBO Gold Member

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                I appreciate Gabe @ClassicIndustries3 taking time to respond, and a lot of retail issues wont be resolved until you get past the 1st level of their customer service and into someone with authority, it's pretty standard.
                I can deal with mistakes as we are all human, where I'm sold on a company is their ability and willingness to correct an issue in a timely manner.
                I would much rather deal with a known commodity than risk an unproven source.
                 
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                • ClassicIndustries3

                  ClassicIndustries3 FBBO Vendor FBBO Sponsor

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                  I'd be very curious to look at your order history to see if this was actually the case. Unless it was something custom or something that we could get to you faster by dropshipping, it more than likely shipped from our headquarters in Huntington Beach. We do so little drop shipping that manufacturers often ask us why we don't take advantage of their drop shipping programs. That's just not our business model or philosophy, we pride ourselves on stocking nearly everything we offer for a multitude of reasons. We're not just a website, we're a brick-and-mortar business with a showroom where people can come and see their parts before they drive off with them.

                  If you can DM me with your email, phone number, or account number, I'd love to look at your orders and see if anything has ever been drop-shipped to you.
                   
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                  • moparedtn

                    moparedtn Ed on the Ridge FBBO Gold Member

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                    It's been quite a while now and to be honest, I'm over it.
                    Companies get to such a size that their mechanisms become unwieldy - and I've found that to be the case
                    with both you folks and Year One over time.
                    When each customer becomes less and less a percentage/number, it becomes easier to "lose" them, truth of it.
                     
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                    • ClassicIndustries3

                      ClassicIndustries3 FBBO Vendor FBBO Sponsor

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                      I'll give you a call today. The guys at TMI have proven to be quite unreliable in resolving a situation like this. I was hoping to have the brackets in my hands before giving you a call, but I still haven't seen the new brackets from TMI.
                       
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                      • ClassicIndustries3

                        ClassicIndustries3 FBBO Vendor FBBO Sponsor

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                        Well, that's your truth, as you see it. We know we're not the only game in town and that customers have more and more options out there. We hate disappointing customers as much as we hate losing them, that's why we're constantly striving to adapt and evolve in the ever-changing business climate. The experience customers had 2 years ago isn't the same experience that a customer would have today, nor would it be the same a year from now.
                         
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                        • ClassicIndustries3

                          ClassicIndustries3 FBBO Vendor FBBO Sponsor

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                          Sorry about the longer-than-usual wait times. We have a couple of changes in the works right now that should be helping very soon with the delays.

                          If you send me a DM with the details, I'll do my best to help.
                           
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                          • barbee6043

                            barbee6043 Well-Known Member

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                            CI and Year One have always been at the very very very very bottom of my vendor list!! Did I mention very bottom????
                             
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                            • moparedtn

                              moparedtn Ed on the Ridge FBBO Gold Member

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                              If I can offer two pieces of advice to @ClassicIndustries3 (and ANY vendor/supplier) from my standpoint...
                              ok, let's call it "requests".... it's these:
                              1. Make it readily known on EVERY part where they were manufactured
                              2. Make it readily known whether you physically have the part IN STOCK and ready to ship
                              Both of these matter to the average customer, I'm betting. Sure are to me.
                              Good luck with the future!
                               
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                              • moparedtn

                                moparedtn Ed on the Ridge FBBO Gold Member

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                                Here ya go, @dodgeboy440 :
                                red x club small.jpg
                                Charter Member, my man....no skin off my hide.:thumbsup:
                                On the other hand, if you want to actually post why you're insisting on Red X'ing my stuff,
                                and I mean offer something tangible to support why, then I'm all ears.
                                We may actually learn something.
                                 
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                                • Kern Dog

                                  Kern Dog FBBO Gold Member FBBO Gold Member

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                                  Fuck him and any other coward that DISAGREES with a post, especially when the post is stated as an opinion and not a fact.
                                   
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                                  • dodgeboy440

                                    dodgeboy440 FBBO Gold Member FBBO Gold Member

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                                    Thank you 4 Your Kindness &
                                    Objective Thinking …

                                    It’s Descriptive Of You’re Mantra.

                                    Classic / Year One In my opinion
                                    They , Classic & Yr.1 Are A+ In My Book !!!

                                    They ….Are Hard Working Dedicated Industry Professionals!

                                    They Deal With Dozens & Dozens
                                    Of Small Specialty Shops Whom
                                    Are Likewise Dedicated To The
                                    Hot Rod Hobby !

                                    As Such Supply & Demand Is A Specific Economic Indicator .
                                    From You’re Demeanor I Would Surmise You May Be An Employee. Meaning You’re Used To Some Entity Compensating You To Show Up & Function As Contracted …….

                                    Companies / Manufacturers Don’t Receive Anything For Showing Up ….
                                    They Invest Large Sums Of Capital & Time &
                                    Manpower In Order To Create A Value Proposition For Whatever They Are Marketing! I would Therefore Surmise Any Business
                                    To Be Successful Would Legitimately Endeavor To Produce
                                    Goods & Services That Would Ultimately Be Well Received By The Marketplace They Are Engaged In !

                                    Wouldn’t You Agree????????

                                    Any Company Whom Tries To
                                    Support Sales With Substandard
                                    Goods Won’t Be Around Long !
                                    Both Classic & Yr1 Are Wholesale Distribution Aggregators Of Custom & Semi Custom Specialty
                                    Market Goods .
                                    They Deal With Hundreds Of Industry Contacts In Order To
                                    Provide Us “ The Hobbiest” With
                                    Those Specialty Low Production
                                    Products ……

                                    Hey ! Why Don’t U Just Hop On
                                    Down To WallyWeird & Hunker
                                    Up Some Quarters For A 67 Coronet , Or Taillight Lenses For a 66 Charger . Or High Strength
                                    Rod Bolts For You’re LY Rods ???

                                    It’s All Supply & Demand Bro!

                                    The Economics Of Scale …

                                    Give Mongo In Shipping A break
                                    He Hasn’t Had His Brontosaurus Burger Yet Today & His Tummies Growlinnnn !! That’s Why He Drove The Forklift Over Your Box Marked“ Fragile “… It wasn’t the
                                    Vendors Fault ……DUH!
                                    OR
                                    That Rod Bolt That Was Made Of
                                    Unobtanium Super Steel Came Up Cracked When Magged …
                                    The Vendor Didn’t Do That To Piss U Off ….DUH!

                                    it was a mistake … production error … whatever …They All Made It Right …..Goodness Gracious !
                                    Did U Ever Make A Mistake ?????

                                    All Companies Endeavor To Do The Right Thing !!!

                                    Their Years Of Service To The Industry Clearly Demonstrate
                                    Good Faith Intent .
                                    &
                                    Nothing But !

                                    I Speak From Experience!

                                    Mopar2ya!!

                                    Men Of Mopar / Brotherhood
                                    Of Muscle !!

                                    Happy Fathers Day !
                                    John
                                     
                                  • Kern Dog

                                    Kern Dog FBBO Gold Member FBBO Gold Member

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                                    Yet another person infects the forum, only to make my IGNORE list...
                                    Oh, the proper spelling is YOUR. "You're" is a contraction of the words you and are.
                                    YOUR is one word indicating possession.
                                     
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                                    • barbee6043

                                      barbee6043 Well-Known Member

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                                      CI customer service has always been poor and shipping charges plenty high.
                                      I have known of Year One sine they started, and always plenty high. I don't expect to have to spend $1000 or more to get a little discount on mostly overpriced parts. IMHO
                                      I shop price, service, quality of what I am spending my $ on.
                                      For my early B cars I find probably 99% of what I need from Joe Suchy and get fair price and good service and a knowelgable vendor. Just my opinion again!
                                      Give me another RED X dogeboy440! Sorry if I hurt your feelings.
                                       
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