"Nothing we can do"... but they did

[VFilms]

At Cranky's suggestion I'm following up on a recent thread I posted, just to be fair to Classic Industries.
Had a product issue regarding parts purchased from CI. 2 emails not returned and a phone call to customer service did not solve the problem. Today I received a call from Tony at CI. Nice talk. He's contacting the manufacturer and has issued a full credit. Just wanted others to know.
Also wondering if my earlier post on FBBO prompted the call.

 

[dadsbee]

Oh I'm sure it did! They'd do their self a BIG favour if someone on staff actually monitored their account here. Even tagging them in posts doesn't seem to get any attention...

 

[69a100]

Also wondering if my earlier post on FBBO prompted the call.

I don't know but as the saying goes, the squeaky wheel get the grease seems to have been applied here? Even if it did take awhile. Glad you got it worked out.

 

[Jerry Hall]

At Cranky's suggestion I'm following up on a recent thread I posted, just to be fair to Classic Industries.
Had a product issue regarding parts purchased from CI. 2 emails not returned and a phone call to customer service did not solve the problem. Today I received a call from Tony at CI. Nice talk. He's contacting the manufacturer and has issued a full credit. Just wanted others to know.
Also wondering if my earlier post on FBBO prompted the call.

Did they send you a pickup tag to return the product or did the let you keep it?

 

[slepr1]

2 emails not returned and a phone call to customer service did not solve the problem.

How many other unfortunate customers didn't get a response? No excuse for a business not to answer emails/calls from customers. C-19 or not, even if its late.

 

[4406bbl]

Classic has always taken care of me with any problems, always easy to deal with. That being said it was description problems or damage, they treated me right, zero arguments. I have asked them to pull a part and take pictures, they did that too. They have been a great vendor for me.