mutt71
Expect nothing and you will never be disappointed.
I bought a TCI "Sizzler", A-904 Auto trans, Torque Converter and Transmission filler tube. I had the old trans and torque converter for these new parts removed from my car once the new parts arrived. With less than 500 miles on the new parts, the transmission failed (reverse was gone). I called TCI and was asked to photograph the inside of the trans pan and send the photos to the tech that I was dealing with. I did as asked, and was told that the transmission was indeed defective. He also told me to call the Dealer of the parts, to authorize a return of the transmission, torque converter, etc., and for them to send me replacements. The Dealer did just that. I asked about who was going to pay for the removal of the parts and replacing them with the new parts. I was told that the "Dealer" does not pay for labor. Upon receiving the replacement parts, they were installed. upon trying to tighten up the bolts for the torque converter to the flywheel, it was discovered that the bolt holes were stripped out. I called the dealer again to complain about the replacement torque converter was defective. They agreed to send a replacement. I inquired once again about who would be responsible for the labor costs for the transmission and torque convertor AGAIN. To say that I was pissed is an understatement. Again, I was told that they do not pay for labor. I was then told that I was to be issued a $50.00 gift certificate, for my troubles.
Is it me? Or should I just accept this situation and eat the cost of labor for taking out the transmission and torque converter etc., and reinstalling them TWICE because of defective parts sold by this Dealer? Should I go after TCI for this? Or both?
Is it me? Or should I just accept this situation and eat the cost of labor for taking out the transmission and torque converter etc., and reinstalling them TWICE because of defective parts sold by this Dealer? Should I go after TCI for this? Or both?