They are claiming it must have been due to shipping damage, which again I find impossible due to the package being completely intact and in like six layers when I got it. Since they had them stacked perhaps the back edge of the top one impacted the bottom one -- which would have been entirely their fault for not covering the protrusions properly -- but I don't remember seeing any cuts in the internal wrapping either. I wish I had taken pictures of that before I opened it, which I will be sure to do from now on. However they are going to fix them for free, so I'm not arguing the point. The chrome outside of the damage is certainly show-quality, with no bubbling or waviness.