We are like minded in this regard, again. Rates in my industry are significant, generally in the $250-$350/hr range for a manufacturer's technician to be onsite or bench labor. Independent or small companies are more in the $175 range. My full rate is $150/hr which is double what I used to charge for audio/video and low voltage wiring installation per hour. BUT In the interest of getting clients to COMMIT to calling on me for service, and to assure myself of recurring revenue, I give them a significant discount on the hourly rate for unscheduled repair or service needs if they agree to have me do scheduled Planned Maintenance service which is generally on a 1 or 2 times per year schedule and quoted at a per item or flat rate based on the scope of work. The other way to put that is exactly the opposite of what some try to do, and that is squeezing the most money out of each service event possible. I'd rather have less recurring revenue than to make as much as possible and then lose all business to someone else. Big picture guy here. It seems to be working out for me.