Firm Feel Rant

[dart4forte]

Years ago I use to drop off PS cores for Dick. He’d give me $100 per core as long a the residule valve wasn’t missing. Did ‘‘this for several years. Last time I took him cores I found out he had retired. When I got to their place his kid, Matt only wanted to pay $20. Told him it wasn’t worth the time nor the expenditure of fuel for $20. Raised the tail gate and drove off. They came back with me to Phoenix. After that I would provide a core to anyone needing one to save them the core charge. At the time they were charging $200 core charge. Last time I ever dealt with them. Had a little bird tell me years later they were hurting for cores.

As a note, Redhead Steering is the place to get your steering boxes. They are out of the Seattle area.

 

[Belvedere408]

The shipping quote is BS. I can get on pirate ship measure my box weigh it and get an easy estimate for shipping costs on car parts I sell. Firm feel just being lazy.

 

[RR Fan Dan]

Firm feel just being lazy.

No, I wouldn’t put it past them to charge some exorbitant amount after they ship and bill your card. When you complain they are going to say the parts already shipped.

This is what the email said from Matt when he sent my invoice.

“Your invoice with Firm Feel, Incorporated is attached NOT including the shipping and handling cost. A final invoice as well as a tracking number will be sent out in separate emails by 5 PM (PST) the day your order has been shipped.”

So they bill your card any amount they want for shipping then ship your stuff and only when the stuff is out the door do they provide you with a tracking number and a final invoice to tell you how much they ripped you off in shipping charges.

 

[furious70]

I think mancini does that too, don't they? I've never been screwed by them though.

 

[Mopar Hunter]

The shipping quote is BS. I can get on pirate ship measure my box weigh it and get an easy estimate for shipping costs on car parts I sell. Firm feel just being lazy.

I think so too, I can have USPS or UPS do a pick up at their address.

 

[Don selleck]

I was gonna order some stuff from them about a year ago, tried calling them several times, no answer so it says in there website to go thru put the part #s prices etc. in an email and they would get back to me the next business day, well I did and wasted my time, and that's a sure way to get my goat being that time is my most precious commodity. well about 6 weeks go by and already ordered my stuff from elsewhere. He finally emails me back and I told him what a shitty way to run your dads business, he said I was one rude dude, I told him he was an idiot. The kid doesn't know how good he has it, but he will when it finally falls down around him, hope he's loaded cause its really gonna suck for him going to work for someone else.

 

[440plus6]

Is it working?

It is

 

[440plus6]

Good question.

It is, works perfectly with zero issues. I still feel shatty for basically enabling bad business for my own personal gain. I don't do things like this to others, and it never has sat right with me.

 

[redchihuahua2004]

New to this thread but it seems like this business is not interested in your business.

There are a lot of red flags popping up based on what has occurred so far.

If it were me, I would move on and find someone that actually wants to take my money and business.

 

[RR Fan Dan]

If it were me, I would move on and find someone that actually wants to take my money and business.

I have, but know I won’t be able to get upper control arms our solid aluminum body mounts. They are the only ones making them. Bergman Auto competes with their power steering box and has a better product. Everything for up to a 72 b body that they sell can be had somewhere else. They only have the 2 things I mentioned above for 73-74 b bodies and they don’t have those in stock. They have to be manufactured and talking to Matt he told me they would be available when he decided to make them, so basically probably never. So it won’t be long and they will be out of business.