I placed my internet order for 5 different items on 6/12/21. Received one of the items, waiting on the other 4 which I knew were back ordered, but would like to get any kind of status updates so I can inform the shop doing my install, so I can schedule my slot with them. I have tried calling several times, on hold for 20 minutes or more each time before I hung up, or call was disconnected. I sent an email to customer service as well requesting any estimate on delivery, sometime around 7/5, but can’t be sure, as there was nothing that gets saved to sent mail, only a message on your site saying “message was sent successfully, someone will be in contact soon”…. I understand everything is hung up because of COVID, but was hoping for some kind of estimate on status of items on back order. Any thoughts would be appreciated.
How to get any updates on my order status
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sabre67
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watchingSorry-Ordered from Year One. Thought the post area was in the Year One vendor section.
69a100
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Well they were last seen here back in May, You may still have to wait for a reply. Good Luck
Given the common theme of stuff on back order with many suppliers, a month isn't all that long. Couple parts I ordered from another supplier took twice that long...and in one case a month longer. BUT, they should acknowledge your messages. I had contacted the owner of one of the outfits I was dealing with after weeks of no reply from their tech dept, getting his contact info from their website. He replied apologizing saying the part I was waiting for was hasn't arrived and no clue when it would. Ended up ordering another part they had in stock at a higher price and gave me a discount on it.
I was only trying to get some kind of update and totally understand it’s only been a little over a month. It would be nice to get some response, however brief. Can’t imagine trying to place an order or ask a question about an item, by phone, based on the attempts I’ve made calling. I know they haven’t been seen here for awhile, but figured I’d post it as an option. I can’t be the only one trying to contact them for whatever reason. I’ll wait patiently and keep trying periodically in the meantime.
Some suppliers will inform when they ship it and then you can track its shipment; but of course, that's when they've sent ya the part. Good luck.
Yes, that is mentioned in the order acknowledgment. Just wish there was a way to check order status and updates through the site, like many other companies but I understand that would require more complex systems which would ultimately impact prices.
Seems like all the big guys customer service sucks right now. Even Summit, which was always top notch, is in the dumps imo.
But then we have awesome places like Mega Parts. Jamie was emailing me back and forth at 9 PM last night.
But then we have awesome places like Mega Parts. Jamie was emailing me back and forth at 9 PM last night.
Surprised to hear that about Summit. Haven’t ordered anything from them since March, but they have always been top notch, as you mentioned. I guess between COVID, Summer vacations, car shows, and the worker shortage for reasons that don’t need mentioning here, things are what they are. No choice other than waiting. Thanks
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One thing with ordering something from these places is to see if the item is even "in stock". They almost hide the wording "out of stock". I can think of several items that are listed with different vendors and they are out of stock. The reason being that the manufacturer they get the part from is not in good standing or even out of business. But these parts are still listed! They'll take your money and use the excuse they are still waiting for the part from the manufacturer. Be careful with this.
I'm with the OP on the communication or lack of it. 1st thing in running a business is this. Without it you're going to get a bad reputation.
@YEARONE answer your fkn emails and phone calls!
I'm with the OP on the communication or lack of it. 1st thing in running a business is this. Without it you're going to get a bad reputation.
@YEARONE answer your fkn emails and phone calls!
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Still - if you've waited a week without a short reply that ain't right. Least they can toss a reply saying the part hasn't arrived. In my case I waited about 3 weeks sending another request getting peeved enough to hunt for the owner's contact info that got me a response.
Guess I should clarify a bit. The problem came about from a Hurst shifter I bought from them. It was missing a couple of parts. It has been pretty much impossible to talk to a human being at Summit since the Covid thing, so you have to type out the problem through texts and pictures. I did this immediately after opening the box and was told because the parts were missing they had to contact Holley(who now owns Hurst). A week later I was sent 1 of the 3 missing parts from Holley. I again contacted Summit and explained everything again, with pictures included. A week later I get another package with 2 totally different parts than what I needed. Contacted Summit again. I then had to drive into town to send back the last 2 wrong peices. Summit said they would take care of it. A week went by and I still hadn't got my missing parts. Contacted Summit again. Was then told that Holley told them they had done to much mailing of parts and were done. So 5 weeks later I still don't have everything I paid for. Finally said screw it and got the peices elsewhere. In hindsight, I should have kept the parts I sent back and resold them. So no, Summit isn't perfect either, although this is more of an issue with Holley. I have bought a pile of stuff from Summit over the years and this is the first and only hiccup I have ever had with them.
Ironbuilt
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I am also fortunate that I live within a 6 hour drive of their Georgia store and their Ohio store. I like that I can opt for their in-store pickup, especially since I am in Georgia on a regular basis and pass their location frequently. That stinks about your Hurst/Holley issue.
Wish I was within driving distance of them. That would prevent me from having to always make a $99 order to get the free shipping, lol. The only real gripe I have with Summit is how hard it is to talk to a person since the Covid. Don't know if they can't get enough people to man the phones, or they figure it saves them money by not having so many employees. I really like to pick up the phone when I have a question or concern about a product.....
UPDATE to my original post #1: I received another promo email from them this morning for the one day sale, so I figured I would try calling again. Ty, from Year One immediately answered the phone. Explained the recent difficulties experienced trying to contact them for anything, and he immediately apologized and explained that they were having a new phone system installed over the last week or so, and it was quite a task getting it all worked out. I feel that's a reasonable explanation. He also let me know that half of my order is ready to ship, and the other two items remaining are due in anytime by the end of the month, so that's good news for me. At the moment, no reason to doubt anything. Just wanted to let everyone know, in the event you're also trying to contact them by phone. Take care
Hell I've been waiting since January for seat covers. What upset me is I wouldn't have ordered if the published lead time had been at least somewhat accurate. The site said 4-6 weeks at the time I ordered and the next day it changed to something over 40 weeks as I recall. I realize this is a supplier issue. They must be having a heck of a time trying to keep customers happy.
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