- Local time
- 6:49 PM
- Joined
- Apr 13, 2012
- Messages
- 41,694
- Reaction score
- 158,090
- Location
- Granite Bay CA
Maybe I have just been lucky.
Each one of these companies has a sizeable amount of my money. Summit usually gets the nod because they are closer. I used to buy from Year One years ago but when Classic Industries opened in SoCal, I quit buying from Y/O.
I do prefer to buy locally from independent businesses if I can. Speed shops have thinned out in the last 20 years. Remember "Super Shops" ?
Just about every company that I have bought from has sold me something that wasn't right, broke or in one case, I ordered wrong. Each company stood by me and handled the transaction fairly and quickly.
In 2005 I ordered a 5/16" fuel line instead of a 3/8" from Year One. When I called, they told me to keep the 5/16" and that they'd ship a 3/8" free of charge.
In 2006 I had TWO Comp Cams XE285 HL go flat in a row. Summit warrantied them both.
In 2014 Jegs sent a windage tray for a stock stroke 440 instead of the 4.15 stroke version. No problem, they refunded the money before I even sent the part back.
I understand that shitty service is often a matter of "bad" luck of the draw. Sometimes you get a REP that is in a bad mood, it is their last day, they were poorly trained, whatever...
In 2002 I bought a NEW Ram 1500. This was my first new vehicle and I wanted to lower it and put on a new set of 20" wheels. I looked in TRUCKIN magazine and found a vendor that made "dropped" control arms. I ordered a set along with lowered coil springs. The arms lacked ball joints and the welds looked bad. I cut the rivets to remove the ball joints from my stock control arms and mounted one control arm. The camber was so far out of whack there was no way it would have been able to be aligned. I took it apart and boxed it up to ship back. This POS company refused to accept any refund of any part without manager approval. The manager was always busy or out of the office. Even when I finally spoke to her, the fact that the part was poorly made and defective made no difference. I took it in the *** that time to the tune of $400. That was a chunk of change to me. That company failed about 2 years later.
I do appreciate the efforts of forum members that share bad experiences....It serves as a great service for the hobby. If a company thinks that they can **** on customers without anyone knowing, they are sorely mistaken.
Each one of these companies has a sizeable amount of my money. Summit usually gets the nod because they are closer. I used to buy from Year One years ago but when Classic Industries opened in SoCal, I quit buying from Y/O.
I do prefer to buy locally from independent businesses if I can. Speed shops have thinned out in the last 20 years. Remember "Super Shops" ?
Just about every company that I have bought from has sold me something that wasn't right, broke or in one case, I ordered wrong. Each company stood by me and handled the transaction fairly and quickly.
In 2005 I ordered a 5/16" fuel line instead of a 3/8" from Year One. When I called, they told me to keep the 5/16" and that they'd ship a 3/8" free of charge.
In 2006 I had TWO Comp Cams XE285 HL go flat in a row. Summit warrantied them both.
In 2014 Jegs sent a windage tray for a stock stroke 440 instead of the 4.15 stroke version. No problem, they refunded the money before I even sent the part back.
I understand that shitty service is often a matter of "bad" luck of the draw. Sometimes you get a REP that is in a bad mood, it is their last day, they were poorly trained, whatever...
In 2002 I bought a NEW Ram 1500. This was my first new vehicle and I wanted to lower it and put on a new set of 20" wheels. I looked in TRUCKIN magazine and found a vendor that made "dropped" control arms. I ordered a set along with lowered coil springs. The arms lacked ball joints and the welds looked bad. I cut the rivets to remove the ball joints from my stock control arms and mounted one control arm. The camber was so far out of whack there was no way it would have been able to be aligned. I took it apart and boxed it up to ship back. This POS company refused to accept any refund of any part without manager approval. The manager was always busy or out of the office. Even when I finally spoke to her, the fact that the part was poorly made and defective made no difference. I took it in the *** that time to the tune of $400. That was a chunk of change to me. That company failed about 2 years later.
I do appreciate the efforts of forum members that share bad experiences....It serves as a great service for the hobby. If a company thinks that they can **** on customers without anyone knowing, they are sorely mistaken.
