Problem with MrMoparts - Buyers beware!

[TekHousE]

OK I have now gone to the BBB about these guys, enough is enough.

I ordered a heap of stuff (over $700 USD) from them. Various parts including new arm rests for front and back. I ordered back on the 3rd of March!

My order was split due to backordered items (vent window seals and rear arm rests). Imagine my dismay when the backordered stuff arrive yesterday and there is only ONE arm rest!

So I email them..Which started the whole problem.

ON their website when I ordered this is what I saw for the FRONT 13" arm rests.



Note the image. TWO armrests..

Then I searched for the rear 9.5" arm rests, and found this:



Note the image..

But Mrmoparts are saying that the REAR 9.5"'s are sold SEPARATELY! Which is why they sent me only one!

Now consider the price.. 2X 13" arm rests = $86 USD
Going on what they are saying, 2X 9.5" arm rests = $102 USD!

What??!

I emailed a few times back and forth now, arguing that their site is misleading at best. And also IF what they are saying is true, AND they really DO sell single rear arm rests (which are unique right/left) why did I NOT specify Right or Left when I ordered it? IN fact, IF they are telling me the truth, their own website goes against their theory, since there is NO PLACE TO SPECIFY Right or Left when you buy them from that link!! There is NO PLACE to specify this ANYWHERE after purchasing. If there was I would have seen it.

I even took screenshots of the pulldown as I thought maybe I missed this somehow and the mistake is mine..Nope..Not there Either!



I then went on to some other parts websites and they are selling PAIRS Of the 9.5" arm rests between 50-60 USD.

Something is not right here.

ON my order, the FRONT 13" pair look like this:
1 x Arm Rest Pad 66-70 B & 66-69 C Body 13" Pair

The REAR 9.5" like this:
1 x Arm Rest Pad 66-70 B Body Except Charger 9.5" Each

Both LINE items say: "1X"

Talk about confusing. SO the Front pair is ONE ITEM, and the Rear SINGLE arm rest is also ONE ITEM. Forgive me if I LOL. It is almost as if they are trying to catch people out on this item.

I even asked them that since they are 'experts' on Mopar, why they did not blink at my order when it first came in. I mean I purchased new FRONT arm rests, and only ONE rear one? And, again I put it to them that I DID NOT specify a side? I couldn't specify one since that option or question DOES NOT EXIST on their website for the rear arm rests! Even that should have raised a flag to them so they would ask me about it, rather than taking a guess and shipping any 9.5" are rest, right? Not very customer centric company in my opinion. If I had a product that had specific application options like LEFT or RIGHT, and it wasn't specified by the buyer I would ASK before shipping anything.

Yet, these guys did not do that. But only NOW claim this is how they always sell the rear arm rests..That's BS!

You know the saddest part of all of this..I only went to their site after hearing about them on Graveyard Carz..!

I know there are plenty of you that know a dozen better places I should have gone for parts, but please keep in mind this point. I'm stuck over here in Finland. Buying online without KNOWING the company or SEEING the item is par for the course. US dealers know that they have customers like me over a barrel. Just shipping back a part costs me more than it's worth. So every time something like this happens I end up eating the cost.

I know our fellow forum members outside of the US know what I mean. I know this sounds crazy but this is why I try and buy from Ebay mostly. If there is a problem, Ebay pay me my money back no questions. But the customer service from places like Mrmoparts, especially when they know I am not in the US..well, let's just say they tend to not care as much about customer loyalty.

 

[old_skool]

Sorry, don't care how many "pictures" of armrest are in the ad, the ad states at the top, it's for "EA"
I see tons of people giving negatives to sellers on eBay because they don't read properly, and only look at pictures. And expecting them to read your mind because you ordered 2 of the others...frustrating, but you're blaming someone else for your mistake.

My only suggestion, since your ordering out of country for the most part, pay for a phone call to verify your orders in the future, I know it's hard having to deal with vendors outside your country as that's going to be the bulk of your purchases, a phone call, yeah will probably cost, but that's the price of restorations overseas.

Good luck with your build, I would just look past it. Lesson learned

- - - Updated - - -

I know this sounds crazy but this is why I try and buy from Ebay mostly. If there is a problem, Ebay pay me my money back no questions. .

This is why I don't sell to out of country often, and to those who leave negative feedback for their own mistakes, I have a blocked bidders list a mile long.

I'm not bashing you, but sometimes we have to take responsibility for our own actions, even if we think the seller could have done a better job.

 

[satman72]

The ad says each for the rear. What's your issue? Don't just look at pictures, "READ" the ad.

Sorry, but it's your fault 100%.

 

[TekHousE]

So Einsteins, take a look and tell me WHERE in that rear arm rest description is the part where you SPECIFY Left or Right?

That's right..It's not there..

If it was...I would not be in this position as it would have been obvious to me they are being sold as 'each'

SO not only do I have ONE arm rest, they sent me one without ASKING me what side I wanted..Even if they had bothered to notice that, I would be OK since I would have then got them to send BOTH.

I know I missed the 'each' but as professional parts vendors, they missed plenty more than I did. Which is why I am upset.

 

[old_skool]

Understand your upset, and we may not have taken your point of view, but we didn't start calling you names, like Einstein to insult your intelligence, but you're doing a fine job of that on your own. Had you read the ad, then you would have questioned why it didn't specify left or right, it all goes back to you reading it first. So, get mad or get over it.

 

[NJRR]

If I'm not mistaken, the 9.5 inch armrests are not handed Left or Right, they are interchangeable. The 13 inch are handed left or right because of the screw placement (see pics in your original post). Maybe that's why they sell the 13's in pairs and the 9's as each. You made an assumption to rationalize your mistake and blame them. You know what happens when you assume.............

So Einsteins, take a look and tell me WHERE in that rear arm rest description is the part where you SPECIFY Left or Right?

That's right..It's not there..

If it was...I would not be in this position as it would have been obvious to me they are being sold as 'each'

SO not only do I have ONE arm rest, they sent me one without ASKING me what side I wanted..Even if they had bothered to notice that, I would be OK since I would have then got them to send BOTH.

I know I missed the 'each' but as professional parts vendors, they missed plenty more than I did. Which is why I am upset.

 

[Bruzilla]

Yep, NJRR is right. Looks like there are no L/R rear rests, and being Mopar experts they did know that.

 

[EV2 GTX]

NJRR...correct, the rear arm rests are interchangeable, unless they have the ashtray option which mine do, then you need to make sure you are getting left and right orientated correctly. I changed mine out last year and went through this...

 

[TekHousE]

Well, I must have been right..Or at least have some ground to stand on..

Mrmoparts just emailed me that they are sending me the other arm rest..for free.

 

[Bruzilla]

Well, I must have been right..Or at least have some ground to stand on..

Mrmoparts just emailed me that they are sending me the other arm rest..for free.

More likely your constant nagging costs them time and labor costs to deal with you, and it's cheaper for them to just send you the part than to keep paying for someone's time to keep explaining to you why you're wrong.

I wouldn't be too quick to take a victory lap if I were you. It's customers who do this kind of stuff that drives up prices for the rest of us.

BTW, I sent a link to this discussion to the folks at Mrmoparts so they can see they don't have to worry about a customer badmouthing them wrongfully.

 

[TekHousE]

I also sent their email to me to BBB telling them that everything is OK now.

 

[satman72]

Well, I must have been right..Or at least have some ground to stand on..

Mrmoparts just emailed me that they are sending me the other arm rest..for free.

No, you weren't right. And, you have no ground to stand on. They (mrMoparts) basically did what it took to get rid of a PITA. Consider yourself fortunate.

...before you think that I'm picking on you; I'm not. If they had been wrong, I would have called them on it as well.

 

[Bruzilla]

I also sent their email to me to BBB telling them that everything is OK now.

LOL And you want credit for that? Wow!

 

[TekHousE]

More likely your constant nagging costs them time and labor costs to deal with you, and it's cheaper for them to just send you the part than to keep paying for someone's time to keep explaining to you why you're wrong.

I wouldn't be too quick to take a victory lap if I were you. It's customers who do this kind of stuff that drives up prices for the rest of us.

BTW, I sent a link to this discussion to the folks at Mrmoparts so they can see they don't have to worry about a customer badmouthing them wrongfully.

I think both myself and their website are to blame mate. Admit it or not, seeing a photo of TWO things and text indicating ONE is misleading. And to be honest, as I said earlier and you reiterated, they are the experts. SO this should have been caught much earlier..Not months after the order was made. I spent most of my time chasing these backordered parts in the first place. But was told they were too busy going to car shows.

A little bit of a slap in the face, when I would have like to get parts on my car so I too, can go to car shows.

Timing is one of the factors here too let me remind you.

 

[Bruzilla]

If I'm reading all the posts on this discussion correctly, the only one who thinks the website made a mistake is you. The first thing I saw, and I guess others as well, is the red words "each" and "pair" right at the top of the advertisement. That was your first mistake.

Your second one was trying to justify your first mistake using the absence of a left/right selection on the rear arm rests. Your "Not very customer centric company in my opinion. If I had a product that had specific application options like LEFT or RIGHT, and it wasn't specified by the buyer I would ASK before shipping anything." shows just how out of the right you are. You're alleging that the folks at this company are not the Mopar experts they're supposed to be, and defending that statement by saying if they were experts, and a customer-centric company, they would have asked you for a left/right selection when ordering one arm rest. But, since they are experts, as you obviously are not, they knew there's only arm rest for both sides. It wasn't that they weren't being customer-centric, it was that they knew what they were talking about.

Speaking of which, as to your "Now consider the price.. 2X 13" arm rests = $86 USD, Going on what they are saying, 2X 9.5" arm rests = $102 USD! What??!" justification for your mistake, there's a reason that rear arm rests are more expensive than front ones. Front ones get used far more often than rear ones, so front ones need to be replaced far more often than rear ones, and they are made in greater numbers, which lowers the price. Since there is much less demand for rear pads and production is much lower, the price is higher.

Like Satman, I don't want to sound like I'm picking on you, but you're coming across as one of these guys who just can't admit they screwed up. You screwed up by not reading the ad correctly, by not ordering the right number of parts you needed, by blaming the vendor for your errors, and then coming on here and making a bit of a fool of yourself. All of which I wouldn't really care about, but in the process you slandered an excellent vendor who a lot of us rely on, and you added yourself to the list of problem customers who force vendors like MrMoparts to suffer a loss on a transaction that they then have to pass along to the rest of us.

So you got your arm rest, you got your misplaced sense of vindication, and you made a grand gesture of writing the BBB to let them know MrMoparts took it upon themselves to correct the problem you created. You can now be proud and pat yourself on the back for your good works, but I suspect you're celebration is going to be a party of one.

 

[snakeoil24]

OK I have now gone to the BBB about these guys, enough is enough.

I ordered a heap of stuff (over $700 USD) from them. Various parts including new arm rests for front and back. I ordered back on the 3rd of March!

My order was split due to backordered items (vent window seals and rear arm rests). Imagine my dismay when the backordered stuff arrive yesterday and there is only ONE arm rest!

So I email them..Which started the whole problem.

ON their website when I ordered this is what I saw for the FRONT 13" arm rests.

View attachment 188367

Note the image. TWO armrests..

Then I searched for the rear 9.5" arm rests, and found this:

View attachment 188368

Note the image..

But Mrmoparts are saying that the REAR 9.5"'s are sold SEPARATELY! Which is why they sent me only one!

Now consider the price.. 2X 13" arm rests = $86 USD
Going on what they are saying, 2X 9.5" arm rests = $102 USD!

What??!

I emailed a few times back and forth now, arguing that their site is misleading at best. And also IF what they are saying is true, AND they really DO sell single rear arm rests (which are unique right/left) why did I NOT specify Right or Left when I ordered it? IN fact, IF they are telling me the truth, their own website goes against their theory, since there is NO PLACE TO SPECIFY Right or Left when you buy them from that link!! There is NO PLACE to specify this ANYWHERE after purchasing. If there was I would have seen it.

I even took screenshots of the pulldown as I thought maybe I missed this somehow and the mistake is mine..Nope..Not there Either!

View attachment 188369

I then went on to some other parts websites and they are selling PAIRS Of the 9.5" arm rests between 50-60 USD.

Something is not right here.

ON my order, the FRONT 13" pair look like this:
1 x Arm Rest Pad 66-70 B & 66-69 C Body 13" Pair

The REAR 9.5" like this:
1 x Arm Rest Pad 66-70 B Body Except Charger 9.5" Each

Both LINE items say: "1X"

Talk about confusing. SO the Front pair is ONE ITEM, and the Rear SINGLE arm rest is also ONE ITEM. Forgive me if I LOL. It is almost as if they are trying to catch people out on this item.

I even asked them that since they are 'experts' on Mopar, why they did not blink at my order when it first came in. I mean I purchased new FRONT arm rests, and only ONE rear one? And, again I put it to them that I DID NOT specify a side? I couldn't specify one since that option or question DOES NOT EXIST on their website for the rear arm rests! Even that should have raised a flag to them so they would ask me about it, rather than taking a guess and shipping any 9.5" are rest, right? Not very customer centric company in my opinion. If I had a product that had specific application options like LEFT or RIGHT, and it wasn't specified by the buyer I would ASK before shipping anything.

Yet, these guys did not do that. But only NOW claim this is how they always sell the rear arm rests..That's BS!

You know the saddest part of all of this..I only went to their site after hearing about them on Graveyard Carz..!

I know there are plenty of you that know a dozen better places I should have gone for parts, but please keep in mind this point. I'm stuck over here in Finland. Buying online without KNOWING the company or SEEING the item is par for the course. US dealers know that they have customers like me over a barrel. Just shipping back a part costs me more than it's worth. So every time something like this happens I end up eating the cost.

I know our fellow forum members outside of the US know what I mean. I know this sounds crazy but this is why I try and buy from Ebay mostly. If there is a problem, Ebay pay me my money back no questions. But the customer service from places like Mrmoparts, especially when they know I am not in the US..well, let's just say they tend to not care as much about customer loyalty.

You should have read better, easy to see it's for one. learn from your mistakes in life. At your age you should already know this!

 

[old_skool]

Still trying to play the blame game, not one person on here believes your right, yet you insist on it, don't expect anyone anytime soon to sell you anything on this forum, least ways anyone who reads this thread, we all make mistakes, what give a person integrity is being able to admit that, without trying to share it. We would all have happily tortured a vendor who intentionally treats a member wrong and takes advantage or steals from them, your only defense is your pissed because they show 2 pictures...really, man up, apologize, or forever be thought of by this thread.

in hindsight, a moderator probably needs to lock this thread, it's only going to be a pissing match

 

[TekHousE]

Look I'm done going over this.

I already said I believe BOTH parties are to blame here. I really honestly believed I ordered correctly to get 2 pairs front and rear for the arm rests.

Even looking at my order lines showed grammatical inconsistencies that were confusing at best. Such as the line items descriptions. I am not taking the full blame here because I think it is fair that it is shared in this case. Whether you think that or not I could not care less about mate.

Even the line item for the TWO arm rests says 'pad' (singular), when, if I go along with your theory, the experts should have written 'pads'. If this is wrong, then possibly the 'each' and 'pair' is wrong too? At least it is confusing you even have to admit that.

SO think what you like I don't really mind. I see your point I really do. But you obviously refuse to see any portion of this being their fault. Good for you. I am not going to stand in your way as you are perfectly entitled to that opinion.

I was confused by their site, and then had to wait 2 months to find out. That's the case, and they must see that in some way too. Or at least that's how I will, always, see it. If their website get's fixed, from the description images to the line item order descriptions, then this has all been worth it. It is not difficult to see this happening again, especially when I ordered both front and rear one after another, along with over 700 US worth of other parts. End of story.

 

[old_skool]

http://www.macmillandictionary.com/thesaurus-category/british/To-admit-you-are-wrong-or-have-done-something-wrong

yeah yeah I know....feeding the fire

 

[snakeyes]