Jarran
Well-Known Member
I recently ordered a new set of hinges for my '72 Charger from Jim's (jimsautoparts.com) and to their credit I received them way ahead of when they were scheduled to arrive, but upon opening the box and looking at the hinges I could see that one upper hinge was different, it did not close down as far as the others. Now being an inexperienced person when it comes to restoring an old car (this is my first one) I thought maybe that's jus how it is and it will work out when I mounted them up, so I go ahead and mount them up, and lo and behold the door doesn't shut, so I tried putting it on the other side, no surprise, it doesn't shut either, so I thought maybe it's me messing up the install and things aren't aligned right, so I take it down to the dodge dealer by my house. They told me that the hinge is defective and that's why it's not closing. So I call Jim's and tell them my problem and they said ok go ahead and send it back, but they wouldn't let me just send the defective hinge I had to send back the whole kit, oh and here's the real kicker, they told me I had to fedex it to them because they dont receive USPS, so I paid the $42 that it was to fedex it to them. I hear nothing for 3 weeks, so I called back today to ask what's going on and I was told that nothing was wrong with the part so I only received a partial discount (minus shipping and a 20% restocking fee) and that I would not be receiving another part because "they are mass produced so they are all exactly the same" I asked to speak to a manager and the customer service person said that they weren't there and that she didn't know when they would be in (I even asked not just for today, but for the week) all in all they were very rude and seemed to think that nothing when it is made in big quantities can have a defective piece or two, I am now out around $100 for this whole venture and I still need to go out and buy new hinges, costly lesson, but worth learning, I will never be buying anything from them again
