This happens in most every retail market in the US. I worked at an independent record store for years. Most of the employees there were major collectors and were full of knowledge. We all had our specialty, and collectively any question could be answered or any record could be found. We were paid enough to make a good living with benefits. Then, in the 90's, with the internet and the digital marketplace, it all changed. But, like you're talking about, knowledge costs money and unfortunately no one wants to pay for it anymore. The expertise is on the buyer now, and that they can get that from the internet. In a round-a-bout way, we are all preventing genius car guys from making a living selling parts. Who needs to ask the local shop when you can go to a forum on the internet, figure out what you need, then order it online? I don't criticize the way things have become. It's just the way it is now. There are, however, small independent shops out there that thrive. They cater to a niche market, and fortunately, there is enough of one to support them. That record store I worked at suffered through some lean years and has rebounded. They made the necessary adjustments. They sell online. They sell at swaps. They sell rare items. They mix it up in ways the big box stores or online stores can't do. I'll drive a distance to support a small speed shop that sells rare parts and employs knowledgeable employees. At the same time, I order online too. I think if we make room for both, we can have both.