Don't get me started with that guy... On the positive; In 2010 My grandfather had a BEAT TO SH!T Craftsman breaker bar... had it for decades and he was a heavy equipment tech... this thing was... done. So we took it over to the local Sears... asked if he could get it replaced under warranty. The manager came out and asked when he bought it... my grandfather said "ummmm 1946-47?" Manager laughed and came back with a brand new breaker bar - and he told my Grandfather to keep the old one as a conversation piece. Granted - Craftsman is now a different company since it got sold off to Lowe's - just kind the way the world is going. Vast majority of my tools (almost all Craftsman) have never given me issues.