Glad to see this is gonna end well, always sucks to see a guy sure another guys (unless your into that sort of thing).
Seems to me even if there was a bit of trouble he had to deal with, it takes 5 minutes to send an email, text, quick phone call with an update saying "hey bud, my neighborhood is on fire and my grand kid is in the hospitol, Im gonna send your ****, just need a bit of time to catch my breath and deal with this stuff first"...
I had a guy I bought a 70 bee rear bumper from, and he just woundnt ship it, I didn't want a big stink on moparts, so I just dealt with him, when a friend said to call local authorities, I did and I had his number, the desk set called him on three way and said "hey Mr X, this is set A, you took money off MR B for goods you never shipped, is this true, and before you answer I want to warn you not to lie to me, and that if you do and I can prove it, the item was $550 and thats a felony because you premeditated a conspiracy over the internet to gain funds illegally" (it was something like that), and he said "I haven't shipped it but I couldn't find a box" So the cop said "you bring that bumper down to john at shipping expos and he will find you a box and send ti for you, tell him I sent you"
It worked out, he found a box, and I got the bumper, I sent that desk sgt an edible arrangement, and he called me to ask who I was, and when I told him he remembered and said thank you and he was glad it worked out for me...
Sounds like your is working out too, and that is great... good luck to both of you, I hope his g-daughter is feeling better and they put the fires out...