I have dealt with Promax, over the phone for years
http://www.promaxcarbs.com/
good products, good knowledgeable/helpful people too
I have used their outboard adj. metering plates on several 6bbls
used their A/N lines & metering blocks, various Holley carb stuff
even their restoration services stuff, from time to time too...
They do a lot more than just carb stuff there too...
I never
ever had any issues, getting ahold of them
or let alone any parts or help issues...
{
I haven't dealt with them in a few years now thou}
I think he/they was/were "probably" just telling the truth,
he had issues with his phones, no big deal, that happens all the time here...
**** happens !!
Yes it's a bit strange they don't have online shopping options,
especially in todays age, it's sort of a small outfit old-school
{
it was anyway}, for todays instant gratification/impatience mentality...
Hell I remember the days of mail order stuff, talk about hurry up & wait
no big deal, I can pick up a #1 phone or #2 e-mail,
{
maybe an expense/hassles (?) they don't want} of them 2 choices
I'd just phone them, e-mail is way to impersonal & not very secure either...
My $0.25 cents worth