Side view Mirrors from Classic Industries

1971 - 1974 Mopars

  1. Nacho-RT74

    Nacho-RT74 FBBO Gold Member FBBO Gold Member

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    Yes! Forgot to say 71/74 E bodies are the same than 71/72 B
     
  2. aknotts

    aknotts Well-Known Member

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    I contacted Classic industries and explained to them all the issues with the mirrors, gaskets, and screws. They agreed not only to a refund but to pay for return shipping as well. When they asked what shape the mirrors were in, can we restock them, I asked why the hell would you want to restock something that is not correct for the application you are advertising. They did not have an answer for that.
     
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    • Dibbons

      Dibbons Well-Known Member

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      Post #22 made me laugh aloud!
       
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      • ClassicIndustries1

        ClassicIndustries1 FBBO Vendor FBBO Sponsor

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        Good Morning FBBO members,

        Sorry to hear that there are issues with this product.
        It seems like the original poster was taken care of, his money refunded and parts were picked up at our expense.
        So, we will review this post thoroughly, pull some parts from stock and determine what we can do to correct the issue.
        Thank you for bringing this to our attention.
         
        Last edited: Mar 18, 2019
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        • Hossbee

          Hossbee FBBO Gold Member FBBO Gold Member

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          At least they are standing behind there parts. Good to know.
           
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          • Montclaire

            Montclaire Well-Known Member

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            It seems like you have two issues. One, the product is listed for years/models that it will not fit. And two, for the years/models that it will fit, the hardware is inadequate. In any event, it's a good sign that a company rep has the guts to post on here and reply directly to the issue.

            While I am sure that some of the complaints that they receive are due to customer error (like the 73-74 Charger headlamp bezels which have to be installed in a very specific manner), in this case it's a valid issue. Hopefully they will correct the listing and upgrade the hardware.
             
            Last edited: Mar 18, 2019
          • ClassicIndustries1

            ClassicIndustries1 FBBO Vendor FBBO Sponsor

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            Hello everyone at FBBO.
            Just wanted to follow up to let you all know that we are working on this issue presently. We value our customers greatly and strive to be the best supplier we can be.
            We will always do our best to make things right. People can order with confidence knowing that we offer a 100% Satisfaction or Your Money Back Guarantee!

            Classic Industries also offers these mirror gaskets that one member mentioned.
            At the time of this posting, these gaskets are priced at $9.99 pair on our website.
            We do our best to ensure that our prices are very competitive, but on the chance that we are higher on an item, we offer a Price Match Guarantee.

            Feedback from our customers is very valuable. Classic Industries currently carries hundreds of thousands of products from thousands of different suppliers.
            We work every day to ensure that we are offering the very best products that the industry produces (at the right prices) and that we have most popular items that our customers might need... in stock, for your convenience.
            Whenever we get feedback, we always investigate to determine if there is anything we can do differently to improve either our service, our selection, the price, or quality, etc..
            And, we encourage people to contact us and let us know whenever there is room for improvement in a product, so we can provide our suppliers with the knowledge they need to correct any known issues.

            In the case of these mirrors, we have investigated the issue and have determined what we can do to correct the problems that the OP was experiencing.
            Armed with this new information gained from the feedback here at FBBO, we will be taking the following steps to enhance the customer experience.
            Effective immediately, we will remove any remaining inventory from stock and will return it to the vendor with our recommendations for correcting the issue.
            In the meantime, we will be changing suppliers, and this should correct the issue that the OP had with the mirror not having enough adjustment to the left for a 1973-74 B-Body. We have identified the proper screws, and base gasket and will be adding them to each mirror set as well.

            We appreciate the feedback we have received from everyone at FBBO, please let us know if there is anything else we can do.

            I have reached out to the OP through a private message here at FBBO to determine if I can be of further assistance to him as a product specialist. I have not yet heard back from him.
            Nevertheless, we are working on getting the issues corrected. Thanks to FBBO.
             
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            • Montclaire

              Montclaire Well-Known Member

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              May I kindly suggest to any other vendors that what you are reading above is exactly how to respond to customer feedback.

              Kudos to Classic Industries.
               
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              • '68 Charger

                '68 Charger Well-Known Member

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                Thanks for being kind enough to respond in here to the FBBO community about this issue. It will go a long way (to me at least) in doing future business.

                :thumbsup:
                 
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                • Dibbons

                  Dibbons Well-Known Member

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                  That response from Classic was so on the money that I am still pinching myself to make sure I was not dreaming.
                   
                • dadsbee

                  dadsbee FBBO Gold Member FBBO Gold Member

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                  Excellent, why I invited Classics to the "party" and the kind of response we could only hope that we'd get from some other Vendors that appear to just be placaters.
                   
                • aknotts

                  aknotts Well-Known Member

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                  This is what customer service should be, you not only take care of the customer's immediate issue, which they have done, but also find the root of the problem and work towards a resolution so others do not experience the same issue. I want to thank Classic Industries for their handling of this issue. This is exactly the type of issue that would have made me avoid Classic Industries for future purchases, but after their response, I will surely continue to use them.

                  Again, Thanks Classic for a spot on response.
                   
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                  • idrivemopar

                    idrivemopar Well-Known Member

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                    FYI, our cars factory side view mirrors are not symmetric. We did some measuring of a factory set (off the car and on the car) and a reproduction set from another vendor and found the following issue. The original factory set sits at 70 degrees on the driver side and 60 degrees on the passenger side, this was measured on the bench and on the car. The reproduction set has both mirrors sitting at 60 degrees, which is a problem when this angel is on the driver side, the line of site will hit the side of the car instead of what is behind it. The passenger side is fine. The difference in angels and why the mirror mounting angels is different is due to the driver position offset. If the driver sat in the middle of the car, then both mirrors would be mounted at the same angel. Not sure if this is the same issue with mirrors from Classic however, I believe the mirrors we checked are the same source as those from Classic. Apparently who ever made these used the passenger side mirror to make an inverse mold or stamp or what ever to make the drivers side, and this is wrong.
                     
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                    • Joeychgo

                      Joeychgo Administrator Staff Member

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                      New listing: https://www.ebay.com/itm/70-74-Cuda-Challenger-71-74-Mopar-B-Body-Rally-Mirror-Screws-2/401734782507
                       
                    • MFP

                      MFP Well-Known Member

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                      For what its worth I've had a problem with classic ind'.. which to be fair they did resolve ...after a time. I then went to " 521 restorations" with a few questions re his stock / products etc. I messaged him on a Sunday.. he replied the same day. Now for me I have to put faith into my transactions as shipping / descriptions/ quality are all factors and it's very hard and costly for me to return items. Rest assured Jeff over at " 521 " is a genuine man of his word and true gentleman. Weve all been there and like a bargain mate but these days I'd rather pay a bit extra as my cheap mistakes usually cost ...
                       
                    • aknotts

                      aknotts Well-Known Member

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                      Yes, Jeff is great, he got involved in this issue with me as well. He is working with the manufacturer to get this issue corrected with the mirrors.
                       
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