I agree also....only ever had one reason to call them to complain. I bought a bunch of small parts - throttle levers, sight glasses etc. They sent all the parts ...no problem, but the order was split between the 3 stores, so I ended up paying 3 times the receiving fee at my shippers consolidation yard for 3 separate parcels. Luckily my friend sorted the extra two fees out after a while, but I thought it was pretty dumb to split the order the way they did.