That's the difference in customer service from a " Mom and Pop" shop compared to a Walmart shop and what keeps my business. I obviously wouldn't be doing business with you. BTW- You're still going to get email after email from customers. Do you think that will just go away? Its nice to talk to someone over the phone, especially if you're trying to get a quick answer working on a project. This is how it was done years ago and what I was used to. Now, customer service is gone and nobody knows didly squat.
I actually have a recent example. I bought two rear lap belts for my Super Bee from Seatbelt Planet. The two belts that I got had chrome release handle when I ordered the black wrinkled factory style. I CALLED and Steve answered the phone and right away said to mail them back and he would pay for the shipping cost and he would send out the other two belts right away. Thats how you do business. Not send an email and wait two days to get a response and then have to send another email to ask other questions about shipping, etc etc..
Thank you Steve, you will have my business for life.
