Hmmm....I've had really good dealings with them..even sent out replacement peices almost a year after purchase, totally understood that sometimes parts are ordered well in advance and may not be installed for some time. That's my experience at least.
I spent a lot of money with them. Thousands of dollars. Last order a quarter window hardware roller kit has the wrong parts. I have two customer tickets one 2-12 and 2-21 still no response. I ordered what I need from another vendor and they are right and installed in the car. I placed about 2 grand worth of orders from AMD and mega parts. All orders they could of had. Its only 90 bucks but it is a matter of principal. They suck period.
I have placed many orders with them and I've been treated pretty well. However, your comment certainly applies to a lot of other businesses I've recently dealt with. Once they have your money, they don't want you to bother them.
I’ve ordered a very few items from them to be shipped, and had no issues. I’ve gone to their store/warehouse to pick up orders, and they gave me a cracked item. I checked it before leaving, and they replaced it. What I don’t like is the shipping and handling costs even for 20 miles is crazy, and that I can’t buy something online and then have my sister pick it up for me (she works in Huntington Beach). She has to buy it herself for me. I like their catalogs for a price and item guide.
I'm done with Year One as well but. Read this post twice and still don't know who you're talking about.
Ah, dropshippers... What is a dropshipper, you ask? Definition (copied from online dictionary): "Dropshipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when a store sells a product using the dropshipping model, it purchases the item from a third party and has it shipped directly to the customer. As a result, the seller doesn’t have to handle the product directly." As a general rule, I don't do business with dropshippers. I want whoever I buy from to have the item in hand in their inventory when I order it, therefore I'm only dealing with one packer/shipper.
I dont buy from them anymore either. They still send catalogs with their overpriced Vachina crap. Yes their customer service sucks. I try to buy from vendors on this site.
I ordered a couple of patch panels in February of last year and didn't get them until September. When they didn't show up after several days I called and they told me they were on back order. I told her they shouldn't show them as in stock and should have reached out to me about it. And then when I got them one had been opened and had been stapled closed and the structural back piece was missing from it. I called them and the woman that answered said "it doesn't surprise me" and told me they would send me another one, which I had in like a week.
