Customer service non existant

Classic Industries

  1. pnora

    pnora FBBO Gold Member FBBO Gold Member

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    Last order from theses a-holes. They lost 2 sales for over a grand for their ignorance.
     
  2. 65-440

    65-440 Well-Known Member

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    Hmmm....I've had really good dealings with them..even sent out replacement peices almost a year after purchase, totally understood that sometimes parts are ordered well in advance and may not be installed for some time. That's my experience at least.
     
  3. pnora

    pnora FBBO Gold Member FBBO Gold Member

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    I spent a lot of money with them. Thousands of dollars. Last order a quarter window hardware roller kit has the wrong parts. I have two customer tickets one 2-12 and 2-21 still no response. I ordered what I need from another vendor and they are right and installed in the car. I placed about 2 grand worth of orders from AMD and mega parts. All orders they could of had. Its only 90 bucks but it is a matter of principal. They suck period.
     
    • Thanks! Thanks! x 1
    • g413

      g413 Well-Known Member

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      I have placed many orders with them and I've been treated pretty well. However, your comment certainly applies to a lot of other businesses I've recently dealt with. Once they have your money, they don't want you to bother them.
       
    • 70 SUPERBIRD

      70 SUPERBIRD Well-Known Member

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      Don’t care for them or year one
       
    • towtruckAl

      towtruckAl Well-Known Member

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      I sure agree with you on year one
       
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      • 71SandbugCharger

        71SandbugCharger FBBO Gold Member FBBO Gold Member

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        I’ve ordered a very few items from them to be shipped, and had no issues. I’ve gone to their store/warehouse to pick up orders, and they gave me a cracked item. I checked it before leaving, and they replaced it. What I don’t like is the shipping and handling costs even for 20 miles is crazy, and that I can’t buy something online and then have my sister pick it up for me (she works in Huntington Beach). She has to buy it herself for me. I like their catalogs for a price and item guide.
         
      • doctordodge

        doctordodge Well-Known Member

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        I'm done with Year One as well but. Read this post twice and still don't know who you're talking about.
         
      • 3white74

        3white74 FBBO Gold Member FBBO Gold Member

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        Says classic industries at top of thread
         
      • doctordodge

        doctordodge Well-Known Member

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        Missed the small print. Was still on my first coffee
         
      • moparedtn

        moparedtn Ed on the Ridge FBBO Gold Member

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        Ah, dropshippers...
        What is a dropshipper, you ask?
        Definition (copied from online dictionary):
        "Dropshipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock.
        Instead, when a store sells a product using the dropshipping model, it purchases the item from a
        third party and has it shipped directly to the customer.
        As a result, the seller doesn’t have to handle the product directly."

        As a general rule, I don't do business with dropshippers. I want whoever I buy from to have the item
        in hand in their inventory when I order it, therefore I'm only dealing with one packer/shipper.
         
      • wagonman

        wagonman Well-Known Member

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        I dont buy from them anymore either. They still send catalogs with their overpriced Vachina crap. Yes their customer service sucks. I try to buy from vendors on this site.
         
      • wvmarv

        wvmarv Well-Known Member

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        I ordered a couple of patch panels in February of last year and didn't get them until September. When they didn't show up after several days I called and they told me they were on back order. I told her they shouldn't show them as in stock and should have reached out to me about it. And then when I got them one had been opened and had been stapled closed and the structural back piece was missing from it. I called them and the woman that answered said "it doesn't surprise me" and told me they would send me another one, which I had in like a week.
         
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