440runner
Well-Known Member
Anybody order anything from Mancini lately and have issues? I placed a order Monday evening so it would have been there for processing first thing Tuesday and paid for 3 day delivery. I received a immediate response that my order was received and was being processed. I called yesterday to check on the order because I had heard nothing since Monday evening and was informed it would ship yesterday (They had to wait on a part)and that I would receive a Tracking number later in the day (yesterday). Well. I waited all day and still nothing and when I send a mail to Mancini ( Order confirmation had mail to address any questions) it was returned as not a valid address.
Now this isn't a urgent order and if there was an issue with providing a part I fully understand however what I don't understand is why no communication. I have ordered parts from Mancini in the past with no issues and great service but this time for some reason there is "0" communication from Mancini.
The first thing you learn in the service industry is communication and customer service. Very disappointing, and right now I doubt if I will do business with Mancini again.
Now this isn't a urgent order and if there was an issue with providing a part I fully understand however what I don't understand is why no communication. I have ordered parts from Mancini in the past with no issues and great service but this time for some reason there is "0" communication from Mancini.
The first thing you learn in the service industry is communication and customer service. Very disappointing, and right now I doubt if I will do business with Mancini again.