FlagCraig
Well-Known Member
Planning a trip this June to Florida beach. Wife likes it so I set it up for her birthday. 7 hour drive....not bad.
We have done the VRBO for renting condo's before so I chose this route again. As usual, you give all info and payment info and the owner has 24 hours to accept.
Our rental was for 4 nights and VRBO said this condo was available for my dates when I applied and they processed my request with approval for these dates.
I get email from owner rejecting request because it is the first week of prime season and they will only rent on a weekly basis during this time of year and VRBO didn't update the site.
In their response to me they say I can upgrade to a week no problem.
I say wrong keep your condo this is pure and simple GREED. I own my own business and if this happened I would honor the customers request and have VRBO change dates for future rentals.
What happened to doing the right thing? With me customer service is and always will be number 1. I learned this during my fast food days 45 years ago and never forget. Best work experience I ever had and it paid $2.10 an hour.
We have done the VRBO for renting condo's before so I chose this route again. As usual, you give all info and payment info and the owner has 24 hours to accept.
Our rental was for 4 nights and VRBO said this condo was available for my dates when I applied and they processed my request with approval for these dates.
I get email from owner rejecting request because it is the first week of prime season and they will only rent on a weekly basis during this time of year and VRBO didn't update the site.
In their response to me they say I can upgrade to a week no problem.
I say wrong keep your condo this is pure and simple GREED. I own my own business and if this happened I would honor the customers request and have VRBO change dates for future rentals.
What happened to doing the right thing? With me customer service is and always will be number 1. I learned this during my fast food days 45 years ago and never forget. Best work experience I ever had and it paid $2.10 an hour.