warranty on lifetime suspension from P-S-T NEVER HAPPENS GARBAGE

Performance Suspension Technology

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  1. WileERobby

    WileERobby Well-Known Member

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    Hmm.. so correct me if I misunderstand... you bought tie rods 18 years ago, and now you want new ones because they're worn ?
     
  2. Plumcrazybee

    Plumcrazybee Well-Known Member

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    Obviously there is a lot more to this story that most of us will never know. And I am certainly too ignorant to pick sides. And even if I wasn't, I am way too smart to pick sidesā€¦.
     
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    • 1970GTX

      1970GTX Well-Known Member

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      Ban this moron.
       
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      • monaco66coupe

        monaco66coupe Well-Known Member

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        I have had nothing but good service from PST. sorry,,,,,,,,
         
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        • Jeremiah

          Jeremiah Well-Known Member

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          PST is one of the few companies that I have had great dealings with over and over. Tie rod boot split? They sent me an entire set. I put some stuff in my cart and take a few days to make sure there are no additional parts that need to be ordered...PST emails me and offers a discount to motivate my purchase. With so many businesses having a take it or leave it attitude and poor pre and post sale communication PST is a breath of fresh air. I used to be a moog guy until the sent manufacturing to Mexico. That said the OP sounds like he is wasted. If you bought the wrong parts it is your duty to return them in a timely fashion. If your parts truly failed and these guys didn't help you out I would be very surprised. Pictures would go a long way in telling this story.
           
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          • Plumcrazybee

            Plumcrazybee Well-Known Member

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            I too have had only good experiences with PST. But do our experiences in this decade, and in this millennium, really count for anything in an argument that has - at it's core - experiences from nearly 20 years ago? People originally involved in this may have died or retired since. Or people now involved in this may have been in first grade when this originally happened, right?

            Mr. Purcell seems to have been looking for a soap box to do a Nancy Grace like attack. And PST should just tell us they have offered him what he was offered 18 years ago, contingent on proof of purchase, and keep the details to themselves. Don't think we need a court of public opinion in everything in our lives. Just my personal outlook though.
             
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            • monaco66coupe

              monaco66coupe Well-Known Member

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              Lifetime is a long time. I wouldn't expect my frontend assy to last that long. Even if the car sits for extended periods, things don't last forever. The only complaint I had with PST was the strut rod bushings on my 68' charger. The OEM has a steel sleeve running through the grommets. PST didn't provide that in the kit. I will be sure that the sleeves are in the next kit I purchase.
               
            • Plumcrazybee

              Plumcrazybee Well-Known Member

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              Well, lifetime is relativeā€¦.I HOPE all of my parts that are covered under a lifetime warranty get a chance to wear out from old age and turn to dust. LOL. But seriously, I agree. But I still do not understand what the actual complaint is or was. But I really don't need to.
               
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              • pistol_grip_polara

                pistol_grip_polara Well-Known Member

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                I got all the parts for my dads '70 through PST. Great company to work with. We ordered some torsion bars and found out the indexing was different afterwards. They assured me we would be ok to install them and if we wanted, we could exchange them at any time.

                Even if they were installed and we were not happy with the stance, they would work with us... nonetheless, we installed them and couldn't be more pleased with their product and service, as shown by PST's posts in this thread. Seems to me one of the parties involved is more then willing to resolve this issue if provided with accurate information.
                 
              • Seax440Dodge

                Seax440Dodge Well-Known Member

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                that's what i was thinking too.... you buy parts long enough ago that if a kid was born when you ordered them, they'd be voting age now... and your first 2 posts are attacking other members and crapping on a reputable supplier that thousands of people (including myself) have had nothing but great service out of?

                I'm sure your insight and advice will be a valuable addition to the forum family......

                I guess first...... :sSig_welcometoourcl:

                and then

                :ban::ban::ban::ban::ban::ban::ban::ban:
                 
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                • super-bee_ski

                  super-bee_ski FBBO Gold Member FBBO Gold Member

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                  Well put Seax440Dodge
                  Well put!
                   
                • mrgenerallee

                  mrgenerallee Member

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                  They were never installed, ever do a full restorotion in a week, I do work an dam now disabled, so they have a life time warranty for your information, They are problem matic, The problem were revealed when installed ! Hmmm,
                   
                • Funship32

                  Funship32 Well-Known Member

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                  I'm late to these posts but I am curious, mrgenerallee, did you send James at P-S-T the items he requested and if so, what came of it?
                   
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                  • CHARGERSTEVEN

                    CHARGERSTEVEN Well-Known Member

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                    If you dont know what you are doing n asking for help you are going about it the wrong way
                     
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                    • PST

                      PST FBBO Vendor FBBO Sponsor

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                      I have still not received a copy of the invoice or photos. Please send me the info and the pictures and I will do what I can to help.

                      Thanks
                      James
                       
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                      • dryheat

                        dryheat FBBO Gold Member FBBO Gold Member

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                        Ditto!
                         
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                        • Dreadl0ck

                          Dreadl0ck Well-Known Member

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                          I'm happy I'm not in the retail business anymore when I read things like this. I'm not so sure if everyone's unfiltered thoughts, ideas and opinions belongs online..
                           
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                          • Funship32

                            Funship32 Well-Known Member

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                            Amen to that one.
                             
                          • super-bee_ski

                            super-bee_ski FBBO Gold Member FBBO Gold Member

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                            Yup,
                            I love PST
                            I remember this guys post back in March...:
                            I remember P-S-T contacting him.


                            Quote:
                            DEar P-S-T Senior Member James
                            . Dont call me a liar , Your tech asked for phone pictures of the vechicle ball joints, control arm bumpers and sway bar and packaging, to wit I did send via text and phone messages, WHen I called back twice asking for Mike I never got any further, And YES I posted photos and the poor performance on facebook as it was true, yet you delete and blocked further information, so your firm decided this was a problem , You have my information still and I still have two B body cars up on blocks . Your employees stated I never bought full brake kits either, SURE I am upset wouldnt you be? I want my product, and safe vehicle

                            This guy has Anger Issues.
                             
                          • MarPar

                            MarPar Swervin' Like Im George Jones FBBO Gold Member

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                            fixed it for ya Ski :blob1:
                             
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